Koru programme

Make the most out of your travels with a Koru membership.

Koru members with current memberships will be able to view their expiry dates on the Air NZ mobile app within the Airpoints tab and when you log in to your Airpoints account online.

Enjoy a range of benefits* when travelling with Air New Zealand as well as on some flights with our alliance airline partners.

Koru benefits

Koru memberships

Koru contact centre

Click below to find out more about Koru membership travel benefits, to help make your next journey with us, more comfortable and seamless.

* Koru benefits apply when travelling on Air New Zealand operated flights (with an Air New Zealand ticket and flight number). Some travel benefits apply on selected routes with our alliance partners Air China, Cathay Pacific, Singapore Airlines and United.

Lounge access.

Lounge access

Relax and unwind before your flight with a visit to one of our Air New Zealand Lounges or one of our partner lounges when departing on Air New Zealand flights and selected flights with our alliance airline partners.

Read more about lounge access

Guest and child lounge access.

Guest and child lounge access

Make travel more comfortable for you and your travel companion with the ability to bring a guest when visiting our Air New Zealand Lounges and some of our partner lounges.

Read more about guest and child lounge access

Priority check-in and boarding.

Priority check-in and boarding

Make your journey through the airport more efficient with access to Premium Check-in and Priority Boarding when travelling on Air New Zealand flights and some alliance airline partner flights.

Read more about priority check-in and boarding

Complimentary frequent flyer seating.

Complimentary frequent flyer seating

As a Koru member, enjoy complimentary access to our reserved frequent flyer seating areas, located towards the front of the Economy cabin on most of our aircraft.

Read more about frequent flyer seating

Plus bag for baggage privileges.

Baggage privileges

Get some extra space for that shopping with a complimentary additional piece of checked-in baggage and enjoy priority on your checked baggage wherever possible when travelling with Air New Zealand.

Read more about baggage privileges

Baggage privileges.

Fast Bag on regional flights

Koru members can utilise our Fast Bag service on our regional flights.

Read more about Fast Bag

More Koru benefits.

Alliance airline partner travel benefits

As a Koru member, enjoy select travel benefits when flying on select routes with our alliance airline partners, Air China, Cathay Pacific, Singapore Airlines and United.

Read more about alliance airline partner travel benefits with Air China, Cathay Pacific, Singapore Airlines and United.

Koru card.

Koru Guest card

Travelling with more than one guest regularly? Purchasing a Koru Guest card might be a good option for you. Only eligible for current Koru members.

Read more about Koru Guest cards

Reward for more Koru benefits.

More Koru benefits

Enjoy even more benefits with Koru, including exclusive email communications, priority reservations when calling our contact centre, and more.

Read more about other Koru benefits

Koru membership types

Joining Koru is simple to do online, just log into your Airpoints™ account and charge the membership cost to a credit/debit card, or pay with your Airpoints Dollars™.

The different membership types are:

Individual membership

Those 18 years and over can join Koru for one, two or five years.

Senior membership

Those 65 years and over can join Koru for a discounted rate, for one, two or five years.

Corporate membership

Offers a discounted rate for organisations joining 10 or more staff. To join as a Corporate member, download or print the application form and email or post to the Koru contact centre at the address below.

Koru membership fees

Koru membership types and prices are outlined in the table below. Membership costs can be paid in full with Airpoints Dollars™ or credit/debit card or on your businesses Air New Zealand Travelcard. Payment by direct credit is no longer accepted.

Koru membership costs are not refundable and cannot be put on hold should your Tier Status change to become an Airpoints™ Gold or Elite member, your Koru membership will run for its full term and is non-transferable.

Koru membership packs should arrive between 10-15 days after payment has been received. This should arrive at your selected mail address within your contact details in your Airpoints profile. 

Membership type


Joining fee*


One year


Two years


Five years


Membership type

Corporate (10+ members)

Joining fee*


One year


Two years


Five years


Membership type

Senior membership

Joining fee*


One year


Two years


Five years


Membership type

Partner renewal membership**

Joining fee*


One year


Two years


Five years


All prices are in New Zealand Dollars and are GST inclusive.
* A joining fee is applicable for both new memberships and existing members who are renewing their membership after one month of expiry of an existing membership. 
** New partner memberships are no longer available. Existing memberships will be honoured for their term.
For payment by credit card please process payment online or call the Koru contact centre. To protect your credit card safety please refrain from sending your credit card details by email or fax.

Koru contact centre

If you have a question that isn't answered here, or if you've misplaced/lost your Koru card, please contact our Koru Contact Centre.

Replacement fees can be paid in full with Airpoints Dollars™, credit or debit card or your Air New Zealand Travelcard.

Koru Replacement Pack (card and bag tags): $25
Koru Replacement Card: $12
Koru Replacement Bag Tags (x2 tags): $10

Tel: 0800 736 000 (within NZ) or +64 9 375 0285 (outside NZ) during office hours
Email: korucc@airnz.co.nz
Fax: +64 9 306 5305
Mail: Koru contact centre, Private Bag 93537, Takapuna, North Shore City 0740, New Zealand
Hours: Monday - Friday, 8:30am - 5:00pm