Due to COVID-19, some Koru membership benefits such as Fast Bag and Priority Boarding may not be available. Our Lounge and Valet experience may also differ during this time.
Visit the latest updates for travel in New Zealand.
Current Koru members as at 31 March 2020 will have their membership extended for six months.
Enjoy a range of benefits* when travelling with Air New Zealand as well as on some flights with our alliance airline partners.
Click below to find out more about Koru membership travel benefits, to help make your next journey with us, more comfortable and seamless.
* Koru benefits apply when travelling on Air New Zealand operated flights (with an Air New Zealand ticket and flight number). Some travel benefits apply on selected routes with our alliance partners Air China, Cathay Pacific, Singapore Airlines and United.
Guest and child lounge access
Make travel more comfortable for you and your travel companion with the ability to bring a guest when visiting our Air New Zealand Lounges and some of our partner lounges.
Priority check-in and boarding
Make your journey through the airport more efficient with access to Premium Check-in and Priority Boarding when travelling on Air New Zealand flights and some alliance airline partner flights.
Complimentary frequent flyer seating
As a Koru member, enjoy complimentary access to our reserved frequent flyer seating areas, located towards the front of the Economy cabin on most of our aircraft.
Get some extra space for that shopping with a complimentary additional piece of checked-in baggage and enjoy priority on your checked baggage wherever possible when travelling with Air New Zealand.
Alliance airline partner travel benefits
Joining Koru is simple to do online, just log into your Airpoints™ account and charge the membership cost to a credit/debit card, or pay with your Airpoints Dollars™.
The different membership types are:
Those 18 years and over can join Koru for one, two or five years.
Those 65 years and over can join Koru for a discounted rate, for one, two or five years.
Offers a discounted rate for organisations joining 10 or more staff. To join as a Corporate member, download or print the application form and email or post to the Koru contact centre at the address below.
Koru membership types and prices are outlined in the table below. Membership costs can be paid in full with Airpoints Dollars™ or credit/debit card or on your businesses Air New Zealand Travelcard.
For payments by direct credit, check here and remember to email the Koru contact centre on email@example.com to confirm your payment has been made. Joining/renewal won't be effective immediately as a member of the team will need to check the direct credit payment before processing your application during business hours. Payment by cheque is no longer accepted.
Koru membership costs are not refundable and cannot be put on hold should your Tier Status change to become an Airpoints™ Gold or Elite member, your Koru membership will run for its full term and is non-transferable.
A copy of your Koru membership receipt will be included with your Welcome Pack. This should arrive at your selected mail address within your contact details in your Airpoints profile, between 10-15 days after payment has been received.
|Membership type||Joining fee*||One year||Two years||Five years|
|Corporate (10+ members)||$155||$570||$1,005||N/A|
|Partner renewal membership**||N/A||$420||$735||N/A|
Corporate (10+ members)
Partner renewal membership**
All prices are in New Zealand Dollars and are GST inclusive.
* A joining fee is applicable for both new memberships and existing members who are renewing their membership after one month of expiry of an existing membership.
** New partner memberships are no longer available. Existing memberships will be honoured for their term.
For payment by credit card please process payment online or call the Koru contact centre. To protect your credit card safety please refrain from sending your credit card details by email or fax.
If you have a question that isn't answered here, or if you've misplaced/lost your Koru card, please contact our Koru Contact Centre.
Replacement fees can be paid in full with Airpoints Dollars™, credit or debit card or your Air New Zealand Travelcard.
Koru Replacement Pack (card and bag tags): $25
Koru Replacement Card: $12
Koru Replacement Bag Tags (x2 tags): $10
Tel: 0800 736 000 (within NZ) or +64 9 375 0285 (outside NZ) during office hours
Fax: +64 9 306 5305
Mail: Koru contact centre, Private Bag 93537, Takapuna, North Shore City 0740, New Zealand
Hours: Monday - Friday, 8:30am - 5:00pm
Things you need to know:
All prices quoted are in NZ dollars and are GST inclusive.
Koru membership is not a Star Alliance recognised product.
New Koru Partner memberships (for partners of existing Koru members) are no longer available, however existing Partner memberships will be honoured for their term and you may renew an existing Partner membership if it matches your Koru membership renewal period.
Koru programme terms and conditions apply.