Manage, change or cancel flight bookings

Need to make changes to your flight? Just sign in with your six digit booking reference. You can find it in our confirmation emails.

What changes can I make to my booking?

When you sign in, we'll show you all the different changes you can make. You'll have more options if you booked a flexi fare, and if you make changes before the day of your flight.

We'll let you know if your changes will incur any extra costs. Some options may not be available for your flight.

Adding or confirming your contact details will help us keep you updated if anything changes.

Change your flight

If your domestic or international flight is due to depart before 30 September 2022, you can opt in to credit or change your booking without any change fees.

For travel to and from China, Taiwan, Hong Kong, Japan, Apia, Fiji and Tonga, you can defer or bring forward travel without change or service fees for travel up to and including 31 October 2022.

For all options, fare difference may apply.

Change your in-flight services

Get ready to check in

Can I manage my booking online?

Yes, unless:

  • You booked through a travel agent or a different airline. Please contact them directly.
  • Your flights are in the past. Sign in to Airpoints to add a flight to your account.
  • You have more than nine people in your group. Contact our Group Travel team.
  • You have a multi-city booking. Contact us to make changes.
  • You have a booking purchased with a promo code. Contact us to make changes.

How can I get help?