Online check in
Check in is now easier than ever on your computer or web-enabled phone. With online check-in you can select your seats, manage your checked baggage and receive your boarding pass*, before you get to the airport. If you are traveling on a flight operated by another airline, please check in with that airline.
There are four easy ways to check in online:
- Check in from a computer via the Air New Zealand website (via manage booking or when signed in to your Airpoints account)
- Check in from the Air New Zealand mobile site (m.airnz.com)
- Retrieve your booking and we'll check if you’re on a mobile device
- Check in from the Air NZ mobile app
Online check in is open 24 hours before the scheduled departure of your flight and closes:
- 30 minutes before domestic New Zealand flights
- 90 minutes before international flights (120 minutes before flights to/from the United States)
| Carry on only? | Bags to check? | Bag drop closes | |
|---|---|---|---|
| Domestic New Zealand flights | Use your e-ticket or mobile boarding pass, in the Air NZ mobile app, to board Or check in online to select a seat or purchase pre-paid Extra Bags | Check in at a kiosk and drop your bags
Or check in online to save time at the kiosk, select a seat or purchase pre-paid Extra Bags | 30 minutes before scheduled departure |
| International flights | Check in at a kiosk or counter to receive your boarding pass Or check in online to select a seat, purchase pre-paid Extra Bags and receive your boarding pass* | Check in a kiosk or counter to drop your bags and receive your boarding pass Or check in online to save time at the kiosk, select a seat, purchase pre-paid Extra Bags and receive your boarding pass* | 60 minutes before scheduled departure 75 minutes prior to departure for flights departing from |
Do you need to check in?
Domestic New Zealand flights
Use your e-ticket or mobile boarding pass, in the Air NZ mobile app, to board
Or check in online to select a seat or purchase pre-paid Extra Bags
Check in at a kiosk and drop your bags
Or check in online to save time at the kiosk, select a seat or purchase pre-paid Extra Bags
30 minutes before scheduled departure
International flights
Check in at a kiosk or counter to receive your boarding pass
Or check in online to select a seat, purchase pre-paid Extra Bags and receive your boarding pass*
Check in a kiosk or counter to drop your bags and receive your boarding pass
Or check in online to save time at the kiosk, select a seat, purchase pre-paid Extra Bags and receive your boarding pass*
60 minutes before scheduled departure
75 minutes prior to departure for flights departing from
- Sydney
- London Heathrow
- All US airports
- All Canadian airports
Can you use online check in?
How to check in online
Online check-in features
Why has your boarding pass not been issued electronically?
*Home printed boarding passes are not accepted at all airports. Mobile boarding passes, in the Air NZ mobile app, are only accepted for domestic New Zealand flights and outbound flights from New Zealand airports.
If your boarding pass is not issued electronically, you will need to collect your boarding pass at the airport from a check-in kiosk or counter.
Find out which boarding passes are accepted at the airport you are flying from.