Accessibility and assistance
Find support, learn how Air New Zealand can help, and understand what you may need to arrange before you travel.
What Air New Zealand can help with
We’re here to help you prepare for your trip. Air New Zealand can help with your travel needs before and during your journey, including accessible travel requests, mobility support, medical travel guidance, special meals, and travelling with children.
Some support may need to be arranged with the airport, a medical professional, another airline, or another service provider.
Check the guidance for your situation before you travel so you know what we can help with and what you may need to arrange separately.
Find and request travel support
Guidance for travelling with a wheelchair or mobility aid, medical condition, service animal, support equipment, or vision or hearing support needs.
Plan travel with children
Find information about travelling with children, children travelling alone, and flying while pregnant.
Check special meal options
If you have dietary requirements, food allergies or need a special meal when you fly, find out what options are available and what to arrange before you fly.
Find support for your situation
Hearing and vision support
Find information about support for customers who are deaf, hard of hearing, blind or have low vision.
Travelling with a wheelchair
Guidance on travelling with a wheelchair or mobility aid, available support, and what to do before you fly.
Flying with a medical condition
Understand when medical clearance may be needed, available support, and how to prepare for your flight.
Travelling with a service animal
Find out what is required when travelling with a service animal.
Travelling with children or while pregnant
Travelling with children
Find information about booking, seating, baggage, food, strollers and other support when travelling with children.
Children travelling alone
Understand the options and requirements for children travelling without a parent or guardian.
Travelling while pregnant
Check whether you can fly while pregnant, when medical clearance may be needed, and available support before and during travel.
Additional travel support
Travelling with pets
Find out how pets can travel, what you need to arrange, and where to get help before you fly.
Fear of flying
Find reassurance, practical tips and support if you feel anxious about flying.
Air New Zealand accessibility and assistance
We’re here to help make your journey safe, dignified and as smooth as possible.