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Accessible travel

We’re here to help you travel with confidence.

How we can help

Everyone's travel needs are different. We're here to help make your journey as easy and comfortable as possible. From planning your trip to arriving at your destination, we can assist before you fly, at the airport and on board.

Some services need to be arranged in advance. Letting us know what you need early gives us time to prepare and ensure everything is ready for your journey.

Before you travel:

  • Request assistance as early as possible
  • Check whether you need medical clearance or approval before you fly
  • Have any required documents or information ready
  • Allow extra time at the airport
  • Contact us if your travel needs change before your flight

Find support for your situation

Wheelchair and mobility assistance

Find out what support is available, how to book it, specifications to check, and what to expect at the airport and on board.

Hearing and vision support

Find support for customers who are deaf, hard of hearing, blind, have low vision, or are deafblind.

Flying with medical conditions

Understand when medical clearance may be needed, what support may be available, and how to prepare before you travel.

Medical equipment

Check what medical equipment you can bring, what may need approval, and what to arrange before your flight.

Flying with a service dog

Find out what is required when travelling with a service dog and what you need to prepare before your flight.

Flying with a hidden disability

Learn about the Hidden Disabilities Sunflower and how it can help you signal you may need extra support.

Medical travel companions

Find out when a safety assistant or medical travel companion may be needed, and what to arrange before travel.

Flying with artificial limbs

Find guidance for travelling with artificial limbs, including what to consider before you fly.

More information

Contact us

If you cannot access your booking, complete check-in, find your flight information, or resolve a travel issue, we can help you find the right support.

Travel information

Find guidance on baggage, travel documents, airport journeys and what to expect onboard.