Accessible travel
We're here to help you travel with confidence.
How we can help
Everyone's travel needs are different. We're here to help make your journey as easy and comfortable as possible. From planning your trip to arriving at your destination, we can assist before you fly, at the airport and on board.
Some services need to be arranged in advance. Letting us know what you need early gives us time to prepare and ensure everything is ready for your journey.
Before you travel:
- Request assistance as early as possible
- Check whether you need medical clearance or approval before you fly
- Have any required documents or information ready
- Allow extra time at the airport
- Contact us if your travel needs change before your flight
Find support for your situation
Wheelchair and mobility assistance
Find out what support is available, how to book it, specifications to check, and what to expect at the airport and on board.
Hearing and vision support
Find support for customers who are deaf, hard of hearing, blind, have low vision, or are deafblind.
Flying with medical conditions
Understand when medical clearance may be needed, what support may be available, and how to prepare before you travel.
Medical equipment
Check what medical equipment you can bring, what may need approval, and what to arrange before your flight.
Flying with a service dog
Find out what is required when travelling with a service dog and what you need to prepare before your flight.
Flying with a hidden disability
Learn about the Hidden Disabilities Sunflower and how it can help you signal you may need extra support.
Neurodivergent travellers
Feel more prepared for your flight with the Air New Zealand social story.
Medical travel companions
Find out when a safety assistant or medical travel companion may be needed, and what to arrange before travel.
Flying with artificial limbs
Find guidance for travelling with artificial limbs, including what to consider before you fly.