How we help keep your account secure
We use additional security checks to help protect your Air New Zealand account and personal information.
Signing in and account access
If you’re having trouble signing in, can’t remember your username or need help accessing your account, get in touch with us.
Multi-factor authentication
Multi-factor authentication (MFA) adds an extra layer of security by asking you to confirm it’s really you when you sign in or complete certain actions. This helps protect your account even if someone else knows your username. Find out how MFA helps keep your account safe.
Verifying your identity
If you contact Air New Zealand about your account, we may need to verify your identity before we can help. You may be asked security questions or sent a one-time PIN to your mobile phone. Make sure your contact details are up to date. Update contact details.
Need help with a security concern?
Suspicious activity on your account
Seen activity on your account that you don’t recognise? Get in touch with us so we can help.
Scams and suspicious communications
Received an email, message or other communication that doesn’t look right? Learn how to identify and report scams.
Registering your account
When you register for an Air New Zealand account, you may be asked to complete part of the registration process through WhatsApp. Find out how it works and what to do if you need help.
Stay safe online
There are simple steps you can take to help protect your personal information, accounts and devices online.
More about security and privacy
Privacy and your information
Find out how Air New Zealand collects, uses and protects your personal information.
Report a security vulnerability
Found a potential security vulnerability involving Air New Zealand? Learn about our disclosure process and how to report it.