How we help keep your account secure
We use additional security checks to help protect your Air New Zealand account and personal information.
Signing in and account access
If you’re having trouble signing in, can’t remember your username or need help accessing your account, get in touch with us.
Multi-factor authentication
Multi-factor authentication (MFA) adds an extra layer of security by asking you to confirm it’s really you when you sign in or complete certain actions. This helps protect your account even if someone else knows your username. Find out how MFA helps keep your account safe.
Verifying your identity
If you contact Air New Zealand about your account, we may need to verify your identity before we can help. You may be asked security questions or sent a one-time PIN to your mobile phone. Make sure your contact details are up to date. Update contact details.