My trip

Manage your booking, get ready for your flight, or get help if your travel plans change.

Check your flight status

See the latest arrival and departure information for Air New Zealand flights.

Manage your trip on the Air NZ app

Track and manage your trip in the app, check in, get flight updates, and view your boarding pass.

Check in for your flight

Check in online, on the Air NZ app, or at the airport when it’s time to travel.

Manage your trip before you fly

Manage your booking online

Manage your booking online, from choosing seats and adding extras to checking upgrade options, requesting changes or getting help if you can’t access your trip.

Manage booking online

Choose your seat

Compare seat options, understand what’s included, and choose or change your seat before you fly.

Compare seating options

Upgrade your flight

Explore upgrade options, understand how they work, and find the right way to request or manage an upgrade.

Explore upgrades

Get help when plans change

Delays and cancellations

Find out what to do if your flight has been delayed, cancelled, changed, or your journey has been disrupted.

Get disruption help

Baggage support

Report delayed, damaged, or missing baggage, track an existing baggage issue, or find the right contact for baggage help.

Get baggage help

More information

Contact us

If you cannot access your booking, complete check-in, find your flight information, or resolve a travel issue, we can help you find the right support.

Travel information

Find guidance on baggage, travel documents, airport journeys and what to expect onboard.