Account security and multi-factor authentication
How MFA protects your account
Manage your multi-factor authentication (MFA), choose how you verify your identity and find help if you're having trouble accessing your account.
Find out how MFA works, manage your settings and choose the authentication method that works for you.
Choose your MFA method
Choose an authentication method to find out how it works and how to set it up. You can add more than one method to your account.
What is a Passkey?
A Passkey is a simple and secure way to sign in to your Air New Zealand account using your device's authentication method, such as a fingerprint, face recognition or device PIN.
Passkeys can provide stronger protection against phishing and other online scams and are our preferred MFA option.
How to set up a Passkey
- Sign in to your Air New Zealand account
Go to your profile and find the Multi-factor authentication section. - Enable Passkey authentication
Follow the prompts to create a Passkey using your device. - You're all set
Once set up, you can use your Passkey to verify your identity.
What is an authenticator app?
An authenticator app generates a verification code on your device that you can use to verify your identity when prompted.
How to set up an authenticator app
- Download and install an authenticator app
Choose a compatible authenticator app and install it on your device. - Sign in to your Air New Zealand account
Go to your profile and find the Multi-factor authentication section. - Enable authenticator app authentication
Follow the instructions to connect your authenticator app to your account. - You're all set
Your authenticator app can now generate verification codes when you need to verify your identity.
What is a security key?
A security key is a physical device that you can use to verify your identity when signing in to your account. It provides an additional layer of security without relying on a verification code sent by text message or email.
Set up a security key
- Have your security key ready
You'll need a compatible security key before you start. - Sign in to your Air New Zealand account
Go to your profile and find the Multi-factor authentication section. - Enable security key authentication
Follow the prompts to register your security key. - Complete authentication
Follow the instructions provided by your device or browser to finish setting up your security key.
Verify by text message
If a mobile number is registered to your Air New Zealand account, it will automatically be available as an MFA method.
When you use text message verification, we'll send a six-digit verification code to your registered mobile number. Enter the code when prompted to verify your identity.
Make sure the mobile number on your account is current and that you can receive text messages on that number.
Using text message verification
- Sign in to your Air New Zealand account
Enter your AirID/Koru number or username, if you have one, then verify your identity when prompted. - Enter your verification code
We'll send a six-digit verification code to the mobile number registered to your account. Enter the code when prompted. - You're verified
Once your code has been accepted, you can continue with your account.
Things to know
- Verification codes are sent to the mobile number registered to your account.
- Standard text message charges from your mobile provider may apply.
- If you're overseas, make sure your mobile can receive text messages while roaming.
- Keep your mobile number up to date so you can continue to receive verification codes.
Verify by email
If an email address is registered to your Air New Zealand account, it will automatically be available as an MFA method.
When you use email verification, we'll send a six-digit verification code to your registered email address. Enter the code when prompted to verify your identity.
Make sure you can access the email account registered to your Air New Zealand account.
Using email verification
- Sign in to your Air New Zealand account
Enter your AirID/Koru number or username, if you have one, then verify your identity when prompted. - Enter your verification code
We'll send a six-digit verification code to the email address registered to your account. Enter the code when prompted. - You're verified
Once your code has been accepted, you can continue with your account.
Things to know
- Verification codes are sent to the email address registered to your account.
- Keep your email address up to date so you can continue to receive verification codes.
- If the email doesn't arrive, check your spam or junk folder before requesting another code.
Manage your account
Keep your account details and authentication methods up to date so you can sign in, verify your identity and manage your account securely.
Troubleshooting MFA
If you're having trouble using multi-factor authentication or accessing your account, find the issue you're experiencing below and follow the steps to resolve it.
Need help with a security concern?
Suspicious activity on your account
Seen activity on your account that you don’t recognise? Get in touch with us so we can help.
Scams and suspicious communications
Received an email, message or other communication that doesn’t look right? Learn how to identify and report scams.