Stay alert to scams
Scammers may pretend to be Air New Zealand through emails, text messages, phone calls, social media or fake websites.
Find out how to recognise suspicious activity, check whether a communication is really from us, and what to do if you think you've encountered a scam.
Received something suspicious?
If something claiming to be from Air New Zealand doesn't seem right, find out how to report it, what to do if you've already interacted with it, and what happens after you report it.
How to tell if it’s really Air New Zealand
Scammers can make emails, websites, social media accounts and other communications look like they’re from Air New Zealand.
Before you respond or share any information, check the communication carefully. Look out for:
- requests for personal, account or payment information that you weren’t expecting
- links or website addresses that don’t look right
- messages asking you to act urgently or unexpectedly
- competitions, prizes or offers that seem suspicious
- social media accounts that may be impersonating Air New Zealand
If you’re unsure whether something is genuine, don’t use the links or contact details in the message. Check our official channels or report the suspicious activity to us.
Common scams to look out for
Scams can take different forms and may use Air New Zealand's name, logo or branding to appear genuine. Knowing some of the common signs can help you spot something suspicious.
Types of scams
Phishing
Fake emails or text messages may try to get you to share personal, account or payment information. They may include links or attachments designed to look genuine.
Special deal scams
Scammers may advertise fake sales, deals or giveaways online. These offers can lead to fraudulent websites that ask for payment or personal information.
Unexpected money scams
Scammers may claim that you've won money or are owed a refund or payment. They may ask for an upfront payment or personal information before you can receive it.
Impersonation scams
Scammers may pretend to be Air New Zealand or another trusted organisation to gain your trust. Check unexpected requests carefully before sharing information or taking action.
Identity theft
This involves stealing someone's personal and/or financial information and assuming their identity for financial gain or other dishonest purposes.
Fake websites
Fake websites are designed to look like legitimate websites and may use convincing logos, layouts and content. Scammers use them to trick you into sharing personal or payment information.
More about cyber security
Cyber security
Find guidance to help protect your information, recognise security risks and stay safer online.
Account security and MFA
Find out how to protect your Air New Zealand account, use multi-factor authentication and manage your account security.