Changing country/region of residence

If you move to or from Australia you will need to change your address and country of residence online. This requires a conversion of your balance from Airpoints Dollars™ to Australian Airpoints Dollars or vice versa. Please note that this process could take up to 1 hour. You will be unable to access your Airpoints account during this process. The rate of exchange will be calculated at the discretion of Air New Zealand.

You cannot change your residency details more than twice in a 12 month period. Beyond this, Air New Zealand may charge a service fee of $25 or A25 at its discretion. See Airpoints terms and conditions for details.

Shairpoints™ and Airpoints for Business are only available to Airpoints members residing in New Zealand.
You will need to remove yourself from existing Shairpoints or Airpoints for Business accounts to change your country/region.

Removing yourself from a Shairpoints or Airpoints for Business account will not close your Airpoints account.