Airpoints™ programme fee chart

These service fees apply to members anywhere other than Australia and Norfolk Island^.

Transactional service fees

 Fee description

Adding a non-Airpoints™ household member to your register (per person added)

Fee if paid via service centre (per person)

NZD $25/A25

Fee if paid online (per person)

NZD $25/A25


 Fee description

Adding an Airpoints member to your register (per person added)

Fee if paid via service centre (per person)

No fee

Fee if paid online (per person)

No fee


 Fee description

Removal of a giftee from your register

Fee if paid via service centre (per person)

No fee

Fee if paid online (per person)

No fee


 Fee description

Air New Zealand booking - New Zealand domestic
(per one-way journey)

Fee if paid via service centre (per person)

NZD $30/A30

Fee if paid online (per person)

No fee


 Fee description

Air New Zealand booking - Short haul1
(per one-way journey)

Fee if paid via service centre (per person)

NZD $35/A35

Fee if paid online (per person)

No fee


 Fee description

Air New Zealand booking - International long haul
(per one-way journey)

Fee if paid via service centre (per person)

NZD $60/A60

Fee if paid online (per person)

No fee


 Fee description

Upgrade request (per sector)

Fee if paid via service centre (per person)

NZD $25/A25

Fee if paid online (per person)

No fee


 Fee description

Companion ticket - Short haul1
(per one-way journey)

Fee if paid via service centre (per person)

NZD $35/A35

Fee if paid online (per person)

Not available online


 Fee description

Companion ticket – International long haul
(per one-way journey)

Fee if paid via service centre (per person)

NZD $60/A60

Fee if paid online (per person)

Not available online


 Fee description

Star Alliance and partner airlines booking
(per booking)

Fee if paid via service centre (per person)

NZD $100/A100

Fee if paid online (per person)

No fee


 Fee description

Star Alliance Round the World ticket (per booking)

Fee if paid via service centre (per person)

NZD $120/A120

Fee if paid online (per person)

No fee if changing on Star Alliance website


 Fee description

Non-air rewards (per product booked)

Fee if paid via service centre (per person)

NZD $25/A25

Fee if paid online (per person)

No fee


 Fee description

Change fee2 - Air New Zealand – New Zealand domestic

Fee if paid via service centre (per person)

NZD $30

Fee if paid online (per person)

No fee


 Fee description

Change fee2 - Air New Zealand International short haul

Fee if paid via service centre (per person)

NZD $35

Fee if paid online (per person)

No fee


 Fee description

Change fee2 - Air New Zealand International long haul

Fee if paid via service centre (per person)

NZD $60

Fee if paid online (per person)

No fee


 Fee description

Change fee2Companion ticket – Short haul1 (per one-way journey)

Fee if paid via service centre (per person)

NZD $35

Fee if paid online (per person)

Not available online


 Fee description

Change fee2Companion ticket – International long haul (per one way journey)

Fee if paid via service centre (per person)

NZD $60

Fee if paid online (per person)

Not available online


 Fee description

Change fee2Star Alliance and partner airlines
(per booking)

Fee if paid via service centre (per person)

NZD $60

Fee if paid online (per person)

Not available online


 Fee description

Change fee2Star Alliance Round the World ticket (per booking)

Fee if paid via service centre (per person)

No fee

Fee if paid online (per person)

No fee if changing on Star Alliance website


 Fee description

Cancellation - Air New Zealand (New Zealand domestic and international)

Fee if paid via service centre (per person)

According to the applicable fare rules

Fee if paid online (per person)

According to the applicable fare rules


 Fee description

Cancellation - Companion ticket

Fee if paid via service centre (per person)

According to the applicable fare rules

Fee if paid online (per person)

Not available online


 Fee description

Cancellation - Star Alliance and partner airlines (per booking)

Fee if paid via service centre (per person)

NZD $100/A100

Fee if paid online (per person)

Not available online


For more information on service fees, please refer to the Airpoints terms and conditions.

* Fees may be waived depending on the terms and conditions of a particular Airpoints Direct credit card or product (NZ residents only).

1 Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Norfolk Island, Tonga and Samoa.

2 Change fees apply in addition to any additional fare collection which must be paid for with cash. Fees may vary depending on the origin of the flight(s) in question or where collected outside of New Zealand.

 

Other fees

Fee description

Replacement of Airpoints member's card – delivered to a New Zealand address (per card)

Fee if paid via service centre (per person)

No fee

Fee if paid online (per person)

No fee3


Fee description

Replacement of Airpoints member's card - delivered to an address outside of New Zealand (per card)

Fee if paid via service centre (per person)

No fee4

Fee if paid online (per person)

Not available online


Fee description

Change of country of residence5

Fee if paid via service centre (per person)

No fee

Fee if paid online (per person)

No fee


Fee description

Request posted statement

Fee if paid via service centre (per person)

NZD $25/A25

Fee if paid online (per person)

Print for free from your Airpoints online account


3 Not available online for OneSmart cards

4 If you are an Airpoints member who does not qualify for Elite, Gold or Silver status and you do not reside in New Zealand, you will not be issued with a card. Silver members who do not reside in New Zealand may request a card via the Contact Centre but will incur a service fee of $25 or A25.

5 If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or A25.

Note: See the Lost or stolen Airpoints card page for more information on requesting a replacement card. 
Note: 
An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where fees are charged according to applicable fare rules, they may be paid only in cash.

^ Programme fee chart for members residing in Australia and Norfolk Island (please note you will be redirected to the Air New Zealand Australian storefront).

Can I purchase Airpoints Dollars™?