Optional services and fees

Air New Zealand fares generally include things you would expect during your flight like meals, drinks and checked baggage on most routes. However, there are some exceptions which you can learn more about here. Fees for optional services (excluding excess baggage) may change without prior notice.

Carry-on baggage allowance

Checked in baggage allowance

Excess baggage and Prepaid Extra Bag charges

Seat Select

Fare Hold

Upgrades

Skycouch™

Twin Seat

Inflight Bites menu

Inflight medical oxygen

Service fees

Codeshare flights and partner airlines

Carry-on baggage allowance

Carry-on baggage is included in your Air New Zealand ticket, if it meets the following size and weight limits.

Our carry-on allowance is based on the total of a bag's length, width and height. This total can be 46.5" (118cm) and cannot weigh more than 15lbs (7kg).

Learn more about what you can and cannot pack in your carry-on bag.

Checked in baggage allowance

For travel originating in the United States (US) or for travel to the US which is not en route to another country
If your ticketed journey starts or ends in the US, and you have several check-in points, your baggage allowance will remain the same for your entire journey, regardless of airlines involved in your itinerary. The allowance shown on your first ticket determined by the airline applies for the rest of your trip.

This means that even though you have an Air New Zealand ticket with at least one Air New Zealand flight the baggage allowances and charges that apply could be another carrier's. Please refer to your ticket which shows your checked baggage allowance and which carrier's rules apply.

If your trip has more than one ticket, you may have a different baggage allowance and rules for each flight. Please check these and pack accordingly.

For all other long haul international travel including travel to the US en route to another country

Baggage allowances and charges may differ between different carriers and throughout your journey. These depend on whether your travel is entirely on Air New Zealand flights or with a mix of carriers.

The following checked in baggage allowances apply per person, per flight when Air New Zealand's baggage rules apply.

Maximum weight for each piece of baggage is 50lbs (23kg) and total linear dimensions (length+width+height) should not exceed 62"(158cm).

International long haul flights
 
Economy

No charge - max weight 50lbs (23kg)

Excess charges apply - max weight 50lbs (23kg)^

 
Premium Economy*

No charge - max weight 50lbs (23kg)

No charge - max weight 50lbs (23kg)

 
Business*

No charge - max weight 50lbs (23kg)

No charge - max weight 50lbs (23kg)

 
Elite / Gold / Star Gold and Koru Club Members**

1 additional piece per person, max 50lbs (max 3 pieces)

1 additional piece per person, max 50lbs (max 3 pieces)

Domestic New Zealand flights
 
Smart Saver

No charge - max weight 50lbs (23kg)

Excess charges apply - max weight 50lbs (23kg)^

 
Flexi Plus

No charge - max weight 50lbs (23kg)

Excess charges apply - max weight 50lbs (23kg)^

 
Elite / Gold / Star Gold and Koru Club Members**

1 additional piece per person, max 50lbs (max 3 pieces)

1 additional piece per person, max 50lbs (max 3 pieces)

* This Premium Economy and Business baggage allowance applies on Air New Zealand flights. If part of your journey includes codeshare flights or flights on other airlines you will need to check the operating carriers' websites for their allowance.

** The maximum any traveller can check-in under the free allowance is 3 pieces when travelling in Business, regardless of membership status. 4 or more pieces will have the applicable excess baggage charges applied. The additional piece for Koru members is only available on Air New Zealand operated and ticketed flights.

^ See excess baggage for excess baggage charges.

Excess baggage and Prepaid Extra Bags charges

Please be aware that if you wish to check in more than the permitted checked in baggage allowance excess charges will apply. Overweight / oversized items will also be subject to a charge.

Airport excess baggage is charged in the currency of the country of departure. For departures from the US, when Air New Zealand's baggage rules apply, the following charges apply at each stopover point throughout your journey:

 
United States

All international destinations

USD $180

USD $400

USD $660 

USD $180 

For departures from other countries, please select the applicable country form the excess baggage page.

Prepaid Extra Bags rates

Save on excess baggage fees before you get to the airport, with Prepaid Extra Bags. Customers can pre-purchase up to three extra bags on Air New Zealand operated flights, when Air New Zealand's baggage rules apply. Gold and Elite members are entitled to one additional piece of carry-on and one extra checked bag as part of their allowance, with no extra charge.

Prepaid Extra Bags can be added to your booking online or through the Contact Centre (service fees apply), up to three hours before your flight departs.

Prepaid Extra Bags charges*
 
Domestic New Zealand flights

$30

$45

 
Flights between New Zealand and Australia and the Pacific islands, except Perth, Honolulu and Bali

$50

$80

 
Long-haul flights

$80

$135

Baggage information - all flights

  • Infants do not have their own checked baggage allowance and cannot purchase excess or prepaid extra bags 
  • Infants and children can take a stroller and/or car seat for no extra charge, even if their fare does not include checked baggage. Strollers and car seats need to be suitably packed with all straps stowed away (ideally in a travel bag) to be carried. Plastic bags may be available for purchase at the airport if required
  • Any piece of baggage that weighs over 50lbs (23kg) and no more than 70lbs (32kg) will be subject to an overweight charge
  • The maximum weight limit of 70lbs (32kg) for any individual piece of baggage is an industry standard. Any item over 70lbs must be repacked to meet our regulations and maintain the safety of baggage handling staff 
  • Medical/life equipment and a maximum of two wheel chairs are carried free of charge when accompanied by the person who requires them
  • A single sporting item that is packed in more than one bag or box is counted as one piece. For example a bicycle with a wheel packed separately is considered one piece
  • Each piece of checked baggage must not exceed total dimensions (length + width + height) of 62" (158cm)
  • The maximum length per piece on jet aircraft is two metres however this depends on the width and height of the item. Items that measure a maximum of 2.5 metres in length are subject to oversized baggage charges

Seat Select

Whether all you're after is the chance to pick your seat in advance, get more space or a better location on the aircraft, Seat Select gives you the choice to secure the seat you want on Air New Zealand operated flights.

If you're one of the 70% of customers who already have access to free Standard Seating as part of your fare or Airpoints™ Status, you will continue to get this benefit. With Paid Seat Select you now also have the option to purchase a Preferred or Exit Row Seat.

If you don't get Seat Select as part of your fare we've introduced some new choices. Remember, if you don't select your seat in advance, one will be allocated to you at check-in.

Seat Select fees range from $5 - $150.

Fare Hold

Hold your fare now, then come back to pay for it later.

Need some time to get things sorted before firming up your travel plans? Fare Hold gives you the opportunity to reserve fares for your selected itinerary at the displayed price for up to three days in exchange for a fee. Fare Hold gives you time to free up funds, or confirm travel and accommodation details with your travel companions, without having to worry whether the fares might go up in price. More information.

Fare Hold fees
 
Domestic New Zealand

$10

 
Trans-tasman and Pacific Island Destinations

$25

 
All other International Destinations

$45

Note: These fees are per booking. The fee does not vary on the number of passengers in your booking.

Upgrade to Premium Economy or Business Premier

To avoid disappointment we strongly recommend that you arrange any changes to your ticket before the day of departure. Upgrades are subject to availability and may not be possible on every flight. If there is space on the day, you can purchase upgrades to Premium Economy and/or Business Premier at check-in.

Not every upgrade with us is eligible to earn additional Airpoints Dollars™ or Status Points. You will only earn these if you have paid the full fare difference from your original seat.

 
United States 

USD

450 to 3800

 
Canada 

CAD

450 to 3800

 
Argentina

USD

450 to 3800

 
London Heathrow

GBP

530 to 1970 

 
New Zealand 

NZD

199 to 4500 

 
Narita
Kansai  

JPY 

65000 to 210000 

 
Shanghai 

CNY

3700 to 12000 

 
Singapore 

SGD

795 to 3000 

 
Hong Kong 

HKD 

4500 to 15000 

 
Taipei 

TWD 

17500 to 60000 

 
Denpasar 

IDR

8000000 to 29000000 

 
Australia 

AUD 

199 to 4500

Upgrade to Skycouch™

If you're booked to travel on our Economy long-haul international service, you can choose to upgrade to Skycouch. This option is available on Boeing 787-9, 777-300 and 777-200 long haul services operated by Air New Zealand.

Upgrading to the Economy Skycouch costs:

 

 
United States 

USD

499 to 1400

300 to 700

100 to 200

 
Canada 

CAD

499 to 1400

300 to 700

100 to 200

 
Argentina

USD

499 to 1400

300 to 700

100 to 200

 
London Heathrow

GBP

249 to 1000

199 to 400

100 to 200

 
New Zealand

NZD

399 to 499

299 to 399

150 to 200

 
Narita
Kansai

JPY 

45000

30000

15000

 
Shanghai

CNY

2750

2200

1100

 
Singapore

SGD

499

399

200

 
Hong Kong

HKD

3500

2800

1400

 
Taipei

TWD

10500

8400

4200

 
Denpasar

IDR

5500000

4000000

1500000

 
Australia

AUD

399 to 499

299 to 399

150 to 200

Charges are per Skycouch upgrade based on the number of people occupying the space.

Twin Seat

Twin Seat is a great way for Economy passengers to enjoy extra room inflight. For a guaranteed extra seat in Economy, customers can ask check-in counter staff for availability on their flight. Learn more about Twin Seat

Inflight Bites menu

On trans-Tasman and Pacific Island flights a range of snacks are available for purchase in addition to the meal provided with your fare where applicable. Prices range from NZD $1.00 to NZD $9.00

Further details and a menu is available on the Eating and Drinking page.

Unaccompanied minors

Eligible children can travel as unaccompanied minors when paying an adult fare.

Children travelling alone fees
 
Domestic New Zealand 

USD $10 

USD $30 

 
International flights 

USD $30 

USD $60

Please refer to children travelling alone for eligible ages and flight details.

Inflight medical oxygen

Air New Zealand can supply oxygen using a pulse delivery portable oxygen concentrator or in some cases small oxygen bottles. On some longer sectors it may not be possible to supply small oxygen bottles. Instead, a "fixed rig" with large capacity bottles will be required. There is a great cost to this as it requires additional seats to install the rig. Charges for oxygen are:

 

Portable Bottle Domestic

Portable Bottle International 

NZD $170 per bottle

NZD $170 per bottle

NZD $170 per bottle

NZD $170 per bottle

 
Portable Oxygen Concentrator (POC)

 NZD $100

NZD $125

NZD $150

NZD $200

 
Fixed Rig without stretcher patient

NZD $3000

NZD $4000

NZD $5000

NZD $7000

 
Fixed Rig with stretcher

NZD $1700 - charge is in addition to stretcher cost.

NZD $1700 - charge is in addition to stretcher cost.

NZD $1700 - charge is in addition to stretcher cost.

NZD $1700 - charge is in addition to stretcher cost.

When travel covers more than a single zone the charges are cumulative. If paid in a currency other than NZD the charge will be converted and collected in the local currency at the time of payment.

There is no charge for customer supplied portable oxygen concentrators however restrictions apply to their acceptance and use.

Medical clearance is required in advance where oxygen is necessary in flight. For more details please refer to travelling with a medical condition

Service fees

New bookings and changes made via an Air New Zealand Contact Centre, Travelcentre or airport ticketing desk will have the following fees applied. Fees can be charged per booking, per journey or per person - depending on the change requested. The fee is based on your location at the time of your transaction. It applies when you purchase product upgrades, and some other services via the Contact Centre. Service fees are additional to any other applicable fare change penalties, visa or supplier fees. All service fees are non-refundable.

 

In the US

New bookings

: USD $15 to 200

Changing a booking

: USD $15 to 100

 
 

In Canada

New bookings

:  CAD $15 to 100

Changing a booking

: CAD $15 to 100

 

In the UK and Northern Ireland

New bookings

:

GBP20 to 100

Changing a booking

:

GBP30 to 100

 

In New Zealand

New bookings

:

NZD $30 to 150

Changing a booking

:

NZD $30 to 150

 

In Australia

New bookings

:

AUD $30 to 150

Changing a booking

:

AUD $25 to 100

 

In Europe

New bookings

:

EUR 30 to 100

Changing a booking

:

EUR 30 to 60

 

In Hong Kong

New bookings

:

HKD180 to 400

Changing a booking

:

HKD180 to 400

 

In China

New bookings

:

CNY150 to 300

Changing a booking

:

CNY150 to 300

Airpoints Processing - Please refer to programme fee chart.

Miscellaneous fees range from USD $15 to $100, and may include document searches, reproducing E Ticket receipts, ticket endorsement, refunds on visa required tickets.

Codeshare flights and partner airlines

Codeshare flights are flights with a "NZ" flight number which are operated by a partner airline, as such the operating carriers optional fees may apply. For details of each of our partner airlines optional fees please use the links below.

Aerolineas Argentinas
 
Aircalin
Air Canada
Air China
Air Rarotonga
Air Tahiti Nui
ANA
Asiana Airlines
Austrian Airlines
Cathay Pacific
Etihad Airways
EVA Air
Fiji Airways
Lufthansa
Qantas Airways
Silkair
Singapore Airlines
South African Airways
Thai Airways
Turkish Airlines
United Airlines
Virgin Atlantic