Optional services and fees

Air New Zealand fares generally include things you would expect during your flight like meals, drinks and checked baggage on most routes. However, there are some exceptions which you can learn more about here. Fees for optional services (excluding excess baggage) may change without prior notice.

Carry-on baggage allowance

Checked in baggage allowance

Excess baggage and Prepaid Extra Bag charges

Seat Select

Fare Hold

Upgrades

Skycouch™

Twin Seat

Inflight Bites menu

Inflight medical oxygen

Service fees

Codeshare flights and partner airlines

Carry-on baggage allowance

Carry-on baggage is included in your Air New Zealand ticket, if it meets the following size and weight limits.

Our carry-on allowance is based on the total of a bag's length, width and height. This total can be 46.5" (118cm) and cannot weigh more than 15lbs (7kg).

Learn more about what you can and cannot pack in your carry-on bag.

Checked in baggage allowance

For travel originating in the United States (US) or for travel to the US which is not en route to another country
If your ticketed journey starts or ends in the US, and you have several check-in points, your baggage allowance will remain the same for your entire journey, regardless of airlines involved in your itinerary. The allowance shown on your first ticket determined by the airline applies for the rest of your trip.

This means that even though you have an Air New Zealand ticket with at least one Air New Zealand flight the baggage allowances and charges that apply could be another carrier's. Please refer to your ticket which shows your checked baggage allowance and which carrier's rules apply.

If your trip has more than one ticket, you may have a different baggage allowance and rules for each flight. Please check these and pack accordingly.

For all other long haul international travel including travel to the US en route to another country

Baggage allowances and charges may differ between different carriers and throughout your journey. These depend on whether your travel is entirely on Air New Zealand flights or with a mix of carriers.

The following checked in baggage allowances apply per person, per flight when Air New Zealand's baggage rules apply.

Maximum weight for each piece of baggage is 50lbs (23kg) and total linear dimensions (length+width+height) should not exceed 62"(158cm).

International long haul flights

Class of travel

Economy

1st bag

No charge - max weight 50lbs (23kg)

2nd bag

Excess charges apply - max weight 50lbs (23kg)^


Class of travel

Premium Economy*

1st bag

No charge - max weight 50lbs (23kg)

2nd bag

No charge - max weight 50lbs (23kg)


Class of travel

Business*

1st bag

No charge - max weight 50lbs (23kg)

2nd bag

No charge - max weight 50lbs (23kg)


Class of travel

Elite / Gold / Star Gold and Koru Club Members**

1st bag

1 additional piece per person, max 50lbs (max 3 pieces)

2nd bag

1 additional piece per person, max 50lbs (max 3 pieces)


Domestic New Zealand flights

Fare type

Smart Saver

1st bag

No charge - max weight 50lbs (23kg)

2nd bag

Excess charges apply - max weight 50lbs (23kg)^


Fare type

Flexi Plus

1st bag

No charge - max weight 50lbs (23kg)

2nd bag

Excess charges apply - max weight 50lbs (23kg)^


Fare type

Elite / Gold / Star Gold and Koru Club Members**

1st bag

1 additional piece per person, max 50lbs (max 3 pieces)

2nd bag

1 additional piece per person, max 50lbs (max 3 pieces)


* This Premium Economy and Business baggage allowance applies on Air New Zealand flights. If part of your journey includes codeshare flights or flights on other airlines you will need to check the operating carriers' websites for their allowance.

** The maximum any traveller can check-in under the free allowance is 3 pieces when travelling in Business, regardless of membership status. 4 or more pieces will have the applicable excess baggage charges applied. The additional piece for Koru members is only available on Air New Zealand operated and ticketed flights.

^ See excess baggage for excess baggage charges.

Excess baggage and Prepaid Extra Bags charges

Please be aware that if you wish to check in more than the permitted checked in baggage allowance excess charges will apply. Overweight / oversized items will also be subject to a charge.

Airport excess baggage is charged in the currency of the country of departure. For departures from the US, when Air New Zealand's baggage rules apply, the following charges apply at each stopover point throughout your journey:

Departing from

United States

Destination

All international destinations

One extra bag

USD $180

Two extra bags 

USD $400

Three extra bags 

USD $660 

Over 23kg but under 32kg or oversize

USD $180 


For departures from other countries, please select the applicable country form the excess baggage page.

Prepaid Extra Bags rates

Save on excess baggage fees before you get to the airport, with Prepaid Extra Bags. Customers can pre-purchase up to three extra bags on Air New Zealand operated flights, when Air New Zealand's baggage rules apply. Gold and Elite members are entitled to one additional piece of carry-on and one extra checked bag as part of their allowance, with no extra charge.

Prepaid Extra Bags can be added to your booking online or through the Contact Centre (service fees apply), up to three hours before your flight departs.

Prepaid Extra Bags charges*

Flights (pricing in USD)

Domestic New Zealand flights

1st extra bag

$30

2nd extra bag

$45


Flights (pricing in USD)

Flights between New Zealand and Australia and the Pacific islands, except Perth, Honolulu and Bali

1st extra bag

$50

2nd extra bag

$80


Flights (pricing in USD)

Long-haul flights

1st extra bag

$80

2nd extra bag

$135


Baggage information - all flights

  • Infants do not have their own checked baggage allowance and cannot purchase excess or prepaid extra bags 
  • Infants and children can take a stroller and/or car seat for no extra charge, even if their fare does not include checked baggage. Strollers and car seats need to be suitably packed with all straps stowed away (ideally in a travel bag) to be carried. Plastic bags may be available for purchase at the airport if required
  • Any piece of baggage that weighs over 50lbs (23kg) and no more than 70lbs (32kg) will be subject to an overweight charge
  • The maximum weight limit of 70lbs (32kg) for any individual piece of baggage is an industry standard. Any item over 70lbs must be repacked to meet our regulations and maintain the safety of baggage handling staff 
  • Medical/life equipment and a maximum of two wheel chairs are carried free of charge when accompanied by the person who requires them
  • A single sporting item that is packed in more than one bag or box is counted as one piece. For example a bicycle with a wheel packed separately is considered one piece
  • Each piece of checked baggage must not exceed total dimensions (length + width + height) of 62" (158cm)
  • The maximum length per piece on jet aircraft is two metres however this depends on the width and height of the item. Items that measure a maximum of 2.5 metres in length are subject to oversized baggage charges

Seat Select

Whether all you're after is the chance to pick your seat in advance, get more space or a better location on the aircraft, Seat Select gives you the choice to secure the seat you want on Air New Zealand operated flights.

If you're one of the 70% of customers who already have access to free Standard Seating as part of your fare or Airpoints™ Status, you will continue to get this benefit. With Paid Seat Select you now also have the option to purchase a Preferred or Exit Row Seat.

If you don't get Seat Select as part of your fare we've introduced some new choices. Remember, if you don't select your seat in advance, one will be allocated to you at check-in.

Seat Select fees range from $5 - $150.

Fare Hold

Hold your fare now, then come back to pay for it later.

Need some time to get things sorted before firming up your travel plans? Fare Hold gives you the opportunity to reserve fares for your selected itinerary at the displayed price for up to three days in exchange for a fee. Fare Hold gives you time to free up funds, or confirm travel and accommodation details with your travel companions, without having to worry whether the fares might go up in price. More information.

Fare Hold fees

Itinerary

Domestic New Zealand

Fee per booking (USD)

$10


Itinerary

Trans-tasman and Pacific Island Destinations

Fee per booking (USD)

$25


Itinerary

All other International Destinations

Fee per booking (USD)

$45


Note: These fees are per booking. The fee does not vary on the number of passengers in your booking.

Upgrade to Premium Economy or Business Premier

To avoid disappointment we strongly recommend that you arrange any changes to your ticket before the day of departure. Upgrades are subject to availability and may not be possible on every flight. If there is space on the day, you can purchase upgrades to Premium Economy and/or Business Premier at check-in.

Not every upgrade with us is eligible to earn additional Airpoints Dollars™ or Status Points. You will only earn these if you have paid the full fare difference from your original seat.

Flights departing from 

United States 

Currency

USD

Price range

450 to 3800


Flights departing from 

Canada 

Currency

CAD

Price range

450 to 3800


Flights departing from 

Argentina

Currency

USD

Price range

450 to 3800


Flights departing from 

London Heathrow

Currency

GBP

Price range

530 to 1970 


Flights departing from 

New Zealand 

Currency

NZD

Price range

199 to 4500 


Flights departing from 

Narita
Kansai  

Currency

JPY 

Price range

65000 to 210000 


Flights departing from 

Shanghai 

Currency

CNY

Price range

3700 to 12000 


Flights departing from 

Singapore 

Currency

SGD

Price range

795 to 3000 


Flights departing from 

Hong Kong 

Currency

HKD 

Price range

4500 to 15000 


Flights departing from 

Taipei 

Currency

TWD 

Price range

17500 to 60000 


Flights departing from 

Denpasar 

Currency

IDR

Price range

8000000 to 29000000 


Flights departing from 

Australia 

Currency

AUD 

Price range

199 to 4500


Upgrade to Skycouch™

If you're booked to travel on our Economy long-haul international service, you can choose to upgrade to Skycouch. This option is available on Boeing 787-9, 777-300 and 777-200 long haul services operated by Air New Zealand.

Upgrading to the Economy Skycouch costs:

 

Flights departing from 

United States 

Currency

USD

Economy Skycouch™ for 1 person
Price range

499 to 1400

Economy Skycouch™ for 2 people
Price range

300 to 700

Economy Skycouch™ for 3 people
Price range

100 to 200


Flights departing from 

Canada 

Currency

CAD

Economy Skycouch™ for 1 person
Price range

499 to 1400

Economy Skycouch™ for 2 people
Price range

300 to 700

Economy Skycouch™ for 3 people
Price range

100 to 200


Flights departing from 

Argentina

Currency

USD

Economy Skycouch™ for 1 person
Price range

499 to 1400

Economy Skycouch™ for 2 people
Price range

300 to 700

Economy Skycouch™ for 3 people
Price range

100 to 200


Flights departing from 

London Heathrow

Currency

GBP

Economy Skycouch™ for 1 person
Price range

249 to 1000

Economy Skycouch™ for 2 people
Price range

199 to 400

Economy Skycouch™ for 3 people
Price range

100 to 200


Flights departing from 

New Zealand

Currency

NZD

Economy Skycouch™ for 1 person
Price range

399 to 499

Economy Skycouch™ for 2 people
Price range

299 to 399

Economy Skycouch™ for 3 people
Price range

150 to 200


Flights departing from 

Narita
Kansai

Currency

JPY 

Economy Skycouch™ for 1 person
Price range

45000

Economy Skycouch™ for 2 people
Price range

30000

Economy Skycouch™ for 3 people
Price range

15000


Flights departing from 

Shanghai

Currency

CNY

Economy Skycouch™ for 1 person
Price range

2750

Economy Skycouch™ for 2 people
Price range

2200

Economy Skycouch™ for 3 people
Price range

1100


Flights departing from 

Singapore

Currency

SGD

Economy Skycouch™ for 1 person
Price range

499

Economy Skycouch™ for 2 people
Price range

399

Economy Skycouch™ for 3 people
Price range

200


Flights departing from 

Hong Kong

Currency

HKD

Economy Skycouch™ for 1 person
Price range

3500

Economy Skycouch™ for 2 people
Price range

2800

Economy Skycouch™ for 3 people
Price range

1400


Flights departing from 

Taipei

Currency

TWD

Economy Skycouch™ for 1 person
Price range

10500

Economy Skycouch™ for 2 people
Price range

8400

Economy Skycouch™ for 3 people
Price range

4200


Flights departing from 

Denpasar

Currency

IDR

Economy Skycouch™ for 1 person
Price range

5500000

Economy Skycouch™ for 2 people
Price range

4000000

Economy Skycouch™ for 3 people
Price range

1500000


Flights departing from 

Australia

Currency

AUD

Economy Skycouch™ for 1 person
Price range

399 to 499

Economy Skycouch™ for 2 people
Price range

299 to 399

Economy Skycouch™ for 3 people
Price range

150 to 200


Charges are per Skycouch upgrade based on the number of people occupying the space.

Twin Seat

Twin Seat is a great way for Economy passengers to enjoy extra room inflight. For a guaranteed extra seat in Economy, customers can ask check-in counter staff for availability on their flight. Learn more about Twin Seat

Inflight Bites menu

On trans-Tasman and Pacific Island flights a range of snacks are available for purchase in addition to the meal provided with your fare where applicable. Prices range from NZD $1.00 to NZD $9.00

Further details and a menu is available on the Eating and Drinking page.

Unaccompanied minors

Eligible children can travel as unaccompanied minors when paying an adult fare.

Children travelling alone fees

Journey 

Domestic New Zealand 

Per child per one way

USD $10 

If booked at the airport* - per child one way

USD $30 


Journey 

International flights 

Per child per one way

USD $30 

If booked at the airport* - per child one way

USD $60


Please refer to children travelling alone for eligible ages and flight details.

Inflight medical oxygen

Air New Zealand can supply oxygen using a pulse delivery portable oxygen concentrator or in some cases small oxygen bottles. On some longer sectors it may not be possible to supply small oxygen bottles. Instead, a "fixed rig" with large capacity bottles will be required. There is a great cost to this as it requires additional seats to install the rig. Charges for oxygen are:

Portable Bottle Domestic

Portable Bottle International 

 Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)

NZD $170 per bottle

Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu

NZD $170 per bottle

Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong

NZD $170 per bottle

Zone 4 -  Travel between NZ and London

NZD $170 per bottle


Portable Oxygen Concentrator (POC)

 Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)

 NZD $100

Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu

NZD $125

Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong

NZD $150

Zone 4 -  Travel between NZ and London

NZD $200


Fixed Rig without stretcher patient

 Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)

NZD $3000

Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu

NZD $4000

Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong

NZD $5000

Zone 4 -  Travel between NZ and London

NZD $7000


Fixed Rig with stretcher

 Zone 1 - Travel between NZ and Australia (excluding Perth) and the Pacific Islands (excluding Papeete)

NZD $1700 - charge is in addition to stretcher cost.

Zone 2 - Travel between NZ and Perth, Papeete, Bali and Honolulu

NZD $1700 - charge is in addition to stretcher cost.

Zone 3 - Travel between NZ and all other destinations excluding London. Also includes travel between London and Los Angles or Hong Kong

NZD $1700 - charge is in addition to stretcher cost.

Zone 4 -  Travel between NZ and London

NZD $1700 - charge is in addition to stretcher cost.


When travel covers more than a single zone the charges are cumulative. If paid in a currency other than NZD the charge will be converted and collected in the local currency at the time of payment.

There is no charge for customer supplied portable oxygen concentrators however restrictions apply to their acceptance and use.

Medical clearance is required in advance where oxygen is necessary in flight. For more details please refer to travelling with a medical condition

Service fees

New bookings and changes made via an Air New Zealand Contact Centre, Travelcentre or airport ticketing desk will have the following fees applied. Fees can be charged per booking, per journey or per person - depending on the change requested. The fee is based on your location at the time of your transaction. It applies when you purchase product upgrades, and some other services via the Contact Centre. Service fees are additional to any other applicable fare change penalties, visa or supplier fees. All service fees are non-refundable.

Service fee range

In the US

 

New bookings

USD $15 to 200

Changing a booking

USD $15 to 100


Service fee range

 

In Canada

 

New bookings

 CAD $15 to 100

Changing a booking

CAD $15 to 100


Service fee range

In the UK and Northern Ireland

 

New bookings

GBP20 to 100

Changing a booking

GBP30 to 100


Service fee range

In New Zealand

 

New bookings

NZD $30 to 150

Changing a booking

NZD $30 to 150


Service fee range

In Australia

 

New bookings

AUD $30 to 150

Changing a booking

AUD $25 to 100


Service fee range

In Europe

 

New bookings

EUR 30 to 100

Changing a booking

EUR 30 to 60


Service fee range

In Hong Kong

 

New bookings

HKD180 to 400

Changing a booking

HKD180 to 400


Service fee range

In China

 

New bookings

CNY150 to 300

Changing a booking

CNY150 to 300


Airpoints Processing - Please refer to programme fee chart.

Miscellaneous fees range from USD $15 to $100, and may include document searches, reproducing E Ticket receipts, ticket endorsement, refunds on visa required tickets.

Codeshare flights and partner airlines

Codeshare flights are flights with a "NZ" flight number which are operated by a partner airline, as such the operating carriers optional fees may apply. For details of each of our partner airlines optional fees please use the links below.

Aerolineas Argentinas
 
Aircalin
Air Canada
Air China
Air Rarotonga
Air Tahiti Nui
ANA
Asiana Airlines
Austrian Airlines
Cathay Pacific
Etihad Airways
EVA Air
Fiji Airways
Lufthansa
Qantas Airways
Silkair
Singapore Airlines
South African Airways
Thai Airways
Turkish Airlines
United Airlines
Virgin Atlantic