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Inflight Wi-Fi

Your inflight Wi-Fi is on us, so you can stay connected.

Check if your flight has Wi-Fi

Stay connected when you fly with free Wi-Fi on selected Air New Zealand flights.

Download the Air New Zealand app to check if inflight Wi-Fi is available on your flight. The Wi-Fi icon next to your flight will only show if Wi-Fi is available. Check again on the day you fly, as last-minute aircraft changes can occasionally occur.

Download app

Wi-Fi availability on our aircraft

You can also check Wi-Fi availability across our fleet below.

How to connect to Wi-Fi

  1. Switch your device to Flight Mode.
  2. Wait for a few minutes after takeoff.
  3. Turn on your device's Wi-Fi while staying in Flight Mode.
  4. Join the AirNZ_InflightWiFi network.
  5. Go to wifi.airnz.com.
  6. Follow the on-screen connection instructions.
  7. Enjoy free Wi-Fi until your aircraft prepares for landing.

All of these instructions are available on board. Our crew can help you get online too.

How inflight Wi-Fi works

Our Wi-Fi signal goes from your device to an antenna on top of the aircraft. It then heads into space, where a satellite picks it up and sends it back to earth. Your data comes back to the satellite, down to our jet and back to your device.

This technology has been provided by Viasat, together with Panasonic Avionics and RAVE Aerospace.

Flying globally means sometimes we may briefly go through a Wi-Fi blackout area. These don't typically last long so you should be connected again shortly.

Illustration showing how an Air New Zealand aircraft connects to inflight Wi-Fi via satellite and ground stations.

Using inflight Wi-Fi

Our inflight Wi-Fi is designed for everyday online activities. To help everyone on board get the best possible connection, some high-data activities aren't supported.

For extra details, please see our Wi-Fi terms and conditions.

Wi-Fi troubleshooting

If Wi-Fi isn't working as expected, try these simple checks.