New Zealand Domestic check-in
When to check in
Online check in opens 24 hours before your flight. There will be a final check in completion time on your e-ticket. You can also see it on the Air New Zealand mobile app. It will be 30 or 20 minutes before your flight, depending on whether you have bags to check in. Otherwise If you're connecting with an international flight it will be 60 minutes before your domestic flight departure.
Remember this is a final check-in completion time. It’s wise to arrive at the airport well before the cut off.
Important changes for check in and departures
Barcodes on printed e-ticket receipts are no longer accepted at the gate scanners, as boarding passes when travelling on domestic flights.
Epass tags are also no longer recognised at the gate or lounge entry scanners. These were issued to frequent flyer Airpoints Elite, Gold, Silver and Koru members several years ago.
This change means that you'll no longer receive a paper chit with your seat number, from the gate scanner when boarding your flight.
Passengers will need to either check in online or via their Air NZ mobile app, to attain a boarding pass on their mobile device, which they can use to scan at the gate or at lounge entry scanners.
Alternatively, passengers can still attain a printed boarding pass at our airport kiosks to scan at the gate as you board, or at our lounge entry scanners.
How to check in
If you don’t have bags to check in you can go straight to the gate with the Air NZ mobile app or e-ticket bar code, then board your flight.
If you are checking in a bag (or you need to print a boarding pass to scan at the gate) you can use our self-service kiosks at Auckland, Wellington and Christchurch. The kiosk will print your boarding passes and bag tags. At airports that don’t have self-service kiosks, please use counter check-in.
Always carry proof of identity
At check-in or when boarding, you may be asked to provide suitable ID. You can use a driver licence, passport, Airpoints or Koru card, credit card, birth certificate or NZ Community Services Card.