New Zealand domestic check-in

When to check in

Online check-in opens 24 hours before your flight.

The very latest you'll need to complete your check in at the airport is 30 minutes before departure and drop your bags off if you have them, so be sure to give yourself plenty of time. If you're connecting with an international flight, it will be 60 minutes before your domestic flight departure.

Remember, this is the final check-in completion time and it's best to arrive at the airport well before the cut-off. Please be at your gate 20 minutes before the flight departs. Details are also on your e-ticket and the Air NZ mobile app

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How to check in

You can either check in online or via the Air NZ mobile app to attain an electronic boarding pass on your mobile device, to scan at the boarding gate or lounge entry scanners. Electronic boarding passes are accepted at all New Zealand domestic ports.

Alternatively, you can attain a printed boarding pass at our airport kiosks or counters to scan at the gate as you board, or upon entry to our lounge.

Important changes for check-in and domestic departures

The below are no longer accepted at the domestic boarding gate and/or lounge entry scanners when travelling on domestic flights:

  • Barcodes on printed e-ticket receipts
  • E-pass tags

Instead, try using the Air NZ mobile app for the most convenient way to check-in and board your flight.

If you are using your electronic boarding pass on the Air NZ mobile app to board, you will no longer need to receive a paper docket from the domestic gate scanner and can simply show your electronic boarding pass to Cabin Crew upon entering the aircraft.

Baggage

If you don't have bags to check in, you can go straight to the gate after completing check-in via the Air NZ mobile app. You'll no longer receive a paper docket when you scan your mobile boarding pass.

If you are checking in a bag (or you need to print a boarding pass to scan at the gate), you can use our self-service kiosks. The kiosk will print your boarding passes and bag tags. At airports that don't have self-service kiosks, please use counter check-in.

Always carry proof of identity

At check-in or when boarding, you may be asked to provide suitable ID. You can use a driver licence, passport, Airpoints or Koru card, credit card, birth certificate or NZ Community Services card.

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