Phone numbers

Find answers to questions in our FAQs, or please see options below.

Sales, Reservations & Enquiries

USA Passenger Reservations & Enquiries
Toll Free (from within USA): 1-800-262-1234
Calling from overseas

Online Booking Help
Step by Step Guides
Questions and Answers
Toll Free (from within USA): 1-800-262-1234

Send us feedback
Complete our Customer Experience Survey
See Customer Relations below for other contact options

Baggage Services
Toll Free (from within USA): 1-866-767-2247 press 8

Airpoints™ Enquiries
Questions and Answers
Toll Free (from within USA): 1-800-262-1234

Los Angeles Area Passenger Reservations and Support
Phone: 310-615-1111

Travel Agents only
Toll Free (from within USA): 1-800-262-2468

TTY Relay Callers
See our instructions for further detail on this service

Assistance for customers with disabilities
Online Booking help for customers with disabilities who need assistance with an online booking
Toll Free (from within USA): 1-800-262-1234
Request disability assistance
Email feedback to
Accessibility Statement

Select another contact area

Customer Relations
Business Direct
Airline Training

Customer Relations

Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Postal Address:
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand


Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
North Shore City 0740
New Zealand
Toll Free (from within USA): 1-800-262-1234
Email: Airpoints

Business Direct

Toll Free (from within USA): 1-800-242-3038


Los Angeles
6040 Avion Drive
Los Angeles, CA 90045
Phone Export Customer Service (310) 646-9891 (Option #3)
Phone Import Customer Service (310) 646-3067 (Option #1)

San Francisco
944 North Field Road
San Francisco, CA 94128
Phone: (650) 821-0090
Import: (650) 821-0052

New York
Air New Zealand Cargo
Building 77, JFK International Airport
Jamaica, New York 11430
Phone: (718) 244-1333 or (0800) 400-0153
Fax: (718) 244-1334

Air New Zealand Cargo Sales & Customer Service
11409 Irving Park Road
Franklin Park
IL 60131
Phone: (773) 686-9837 or (800) 424-1066
Fax: (773) 686-9865

Air New Zealand Cargo Sales & Customer Services
4500 ASR Rd
Cargo Bidg. B, Suite 217
PO Box 20669
Atlanta, GA 30320
Phone: (404) 305-0506
Fax: (404) 305-0906

Transpacific Associates
Phone: (808) 833-5151
Fax: (808) 833-4899

Texas and Louisiana
ATC Aviation
Phone: 800-421-5913
Phone: (281) 869-8021

Northern California, Colorado, Utah, Oregon
and Washington
Phone (650) 821-0090
Fax 1-650-589-4566

Florida and Puerto Rico
Phone (305) 421-8970
Fax (305) 397-1500

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training