Phone numbers
We're here to help, 24/7, so please feel free to contact us anytime.
Sales, Reservations & Enquiries
USA Passenger Reservations & Enquiries
Toll Free (from within USA): 1-800-262-1234
Calling from overseas
Booking Help
Toll Free (from within USA): 1-800-262-1234
Feedback
Complete our Customer Experience Survey
See Customer Relations below for other contact options
Baggage Services
Toll Free (from within USA): 1-866-767-2247 press 8
Airpoints™ Enquiries
Toll Free (from within USA): 1-800-262-1234
TTY Relay Callers
See our instructions for further detail on this service
Assistance for customers with disabilities
Online Booking help for customers with disabilities who need assistance with an online booking
Toll Free (from within USA): 1-800-262-1234
Please use our online form to submit your feedback here or email us at flightcomment@airnz.co.nz
Customer Relations
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday
Feedback
Please use our online form to submit your feedback here
Postal address
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Airpoints
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Toll Free (from within USA): 1-844-530-7765
Cargo
See our international cargo contact page.
Engineering and Maintenance
Please contact us for any Aircraft/Component Maintenance Services.
Airline Training
Email: airlinetraining@airnz.co.nz