Accessibility Statement

Air New Zealand is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase accessibility and usability of our website and in doing so we endeavour to comply with level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. Currently core travel information and services pages meet this standard.

The W3C guidelines explain how to make web content more accessible. With new design approaches and simplifying the website we hope to make the website more user friendly to all our customers.

We have performed testing with JAWS 16 and NVDA running on Internet Explorer 11. Older screen readers and versions of JAWS, and JAWS running on other browsers might not work as designed.

Whilst Air New Zealand strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We continue to work to bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the site, please contact us on Toll Free (from within USA): 1-800-262-1234 for TTY Relay Callers see our TTY Relay Callers instructions for further detail on this service or email us: