Travel alerts

You may have seen media reports relating to fuel supplies in Fiji affect flights operating to and from Nadi.

We're working closely with Nadi Airport and our fuel supply partners to understand the challenges affecting jet fuel availability and any potential impact on our operations.

We know how important your travel plans are and want to reassure you that our flights to and from Nadi are expected to operate as scheduled, and customers can continue to travel as planned. We have measures in place to ensure our aircraft have sufficient fuel for current operations, while we continue to closely monitor the situation.

If the situation changes and your flight is impacted, we'll contact you directly using the contact details provided in your booking to discuss your options. You can also check the status of Air New Zealand flights here and keep an eye on the Air NZ app for updates.

If your journey has been disrupted for a controllable reason, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you. 

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation. 

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.