Privacy statement

At Air New Zealand, we understand that you own your personal information and have entrusted it to us so we can provide services to you. We value your trust and are committed to protecting your privacy.

Our Privacy Statement explains how we collect, use, share and protect your personal information, and the choices and rights you have. Here are some important things to know:

• Air New Zealand Limited is responsible for the information that we collect. This makes us what is called a "Data Controller". We also team up with other trusted "Data Controllers" to provide products and services to you. For example, this can include other airlines, travel service providers and our Koru partners. These organisations will have their own privacy statements, which you can access from them directly.
• We also use third parties to process personal information on our behalf. Some of these parties are based outside of New Zealand. We only share with companies that have processes in place to protect your personal information.
• We may use personal information to provide a more personalised and relevant experience. This includes personalising our online advertising and marketing activity on our websites, third party websites, and social media. You can request we stop doing this through our privacy request form.
• We only send direct marketing when we have permission. If you want us to stop, or manage your preferences, you can find information on how to do that here.
• You have the right to request access, correction and deletion of your personal information, amongst other things. You can find more information, including a privacy request form here.
• Our websites and apps are not intended for children, and we do not knowingly collect information directly from children.
• If you have questions about how we protect your privacy, you can contact us though our privacy request form.