Fare Hold
Hold your fare, then come back to pay for it later.
What is Fare Hold?
Fare Hold allows you to reserve fares at the displayed price for your selected itinerary for up to 3 days, for a fee. This way if you need extra time to firm up your travel plans, you don't have to worry about whether the fares might go up in price.
Once you've paid the Fare Hold fee, your itinerary will be reserved at the same price for 3 calendar days (the Reserved Period). The day you pay the Fare Hold fee is counted as Day 0, and the Reserved Period includes the next 3 full calendar days. To confirm your booking, you will need to pay for your fares in full before the end of the 3 days.
If you decide that you no longer want those flights, there is no need to do anything and the flights will automatically cancel.
Fare Hold is non-refundable
The Fare Hold fee is not refundable (except in the case of fares to or from the US - see clause 8 of our terms and conditions below), and it is not deducted from the final cost of your ticket. It is also not refunded if you decide not to purchase the fares.
Fare Hold fees
| Domestic New Zealand | $10 |
|---|---|
| Trans-Tasman and Pacific Island Destinations | $25 |
| All other International Destinations | $35 |
Fare Hold fees
| Fee per booking |
|---|
Domestic New Zealand |
| $10 |
Trans-Tasman and Pacific Island Destinations |
| $25 |
All other International Destinations |
| $35 |
These fees are per booking. The fee does not vary on the number of passengers in your booking.
Fare Hold process
- Choose your flights on the Air New Zealand website.
- If your itinerary is eligible for Fare Hold a "Hold this fare" button will appear at the bottom of the "Select your flights" screen. Select this to hold your fares.
- Complete a few details on the Fare Hold page and pay the Fare Hold fee. The Fare Hold fee is per booking and does not change with the number of passengers in your booking.
- We'll send you a Fare Hold confirmation email, which will include a booking reference and a link back to your booking.
- We'll hold your itinerary for you (at the same price) for 3 days.
- Click on the link in your confirmation email to return to your booking, fill in the passenger details and pay for your flights within the 3 day period.
If you no longer want to complete your booking, you can simply let your booking lapse.
Making changes
You cannot change the flights you have chosen or the number of people travelling. However you can change the passenger name when you return to complete and pay for the booking.
Once you complete the booking, flight changes can be made in accordance with the applicable fare rules (fees may apply).