Terms and conditions

These terms and conditions explain the terms on which our parking partners accept your vehicle for parking or valet services with us.

Introduction

These terms should be read in conjunction with our privacy statement and website terms of use.

Last updated on 24 August 2026

By making a booking or by parking your vehicle with our parking partners, you confirm that you agree to these terms and conditions. If you do not agree to these terms and conditions, do not proceed with your booking, nor park your vehicle with our parking partners.

Our parking partners

Auckland

Valet parking:

Air New Zealand Valet - domestic and international terminals
Phone: +64 (0)9 256 3949 (domestic) +64 (0)9 256 3780 (international)
No booking required, drive up service.
Valet parking only, available to customers travelling domestically or internationally. Drive up to terminal, drop vehicle and check in at the valet desk. Online booking is unavailable.

Wellington

Parking and valet services:

Wellington Airport Parking - Stewart Duff Drive
Phone: +64 (0)4 801 0639
Book online using our booking portal.
Manage your booking (on day of travel please phone if changes are required)
View the Wellington Airport parking terms and conditions.
View the Wellington Airport online booking terms and conditions.
View the Wellington Airport valet parking terms and conditions.

Christchurch

Parking services:

Our Valet Parking in Christchurch is provided by Christchurch International Airport Limited.

Christchurch Airport Valet Park - 30 Durey Road, Christchurch 8053
Phone: +64 (0)3 353 7767
Book online using our booking portal.
Manage your booking by emailing valetpark@christchurchairport.co.nz or calling Christchurch Airport using the phone number above.
View the Christchurch Airport Valet Park terms and conditions.

Valet parking:

Valet parking only, available to customers travelling domestically or internationally.

Auckland	Bookings can be made up to 4 hours before your advised arrival at the car park.	Bookings can be amended up to 4 hours before your advised arrival at the car park.	Bookings can be cancelled (with a full refund) and/or rebooked up to 4 hours before your advised arrival at the car park. For any changes to your booking after this period, the transaction is non-refundable.
Wellington	Bookings can be made up to 2 hours before your advised arrival at the car park.	Bookings can be amended up to 24 hours before your advised arrival at the car park.	Bookings can be cancelled (with a full refund) and/or rebooked up to 24 hours before your advised arrival at the car park. For any changes to your booking after this period, the transaction is non-refundable.
Christchurch	Bookings can be made up to 4 hours before your advised arrival at the car park.	Bookings can be amended up to 4 hours before your advised arrival at the car park.	Bookings can be cancelled (with a full refund) and/or rebooked up to 24 hours before your advised arrival at the car park. For any changes to your booking after this period, the transaction is non-refundable.

New Booking	Amend	Cancel*
Auckland
Bookings can be made up to 4 hours before your advised arrival at the car park.	Bookings can be amended up to 4 hours before your advised arrival at the car park.	Bookings can be cancelled (with a full refund) and/or rebooked up to 4 hours before your advised arrival at the car park. For any changes to your booking after this period, the transaction is non-refundable.
Wellington
Bookings can be made up to 2 hours before your advised arrival at the car park.	Bookings can be amended up to 24 hours before your advised arrival at the car park.	Bookings can be cancelled (with a full refund) and/or rebooked up to 24 hours before your advised arrival at the car park. For any changes to your booking after this period, the transaction is non-refundable.
Christchurch
Bookings can be made up to 4 hours before your advised arrival at the car park.	Bookings can be amended up to 4 hours before your advised arrival at the car park.	Bookings can be cancelled (with a full refund) and/or rebooked up to 24 hours before your advised arrival at the car park. For any changes to your booking after this period, the transaction is non-refundable.

*To make changes to your booking, visit cancellation and/or rebooking.

Use of our parking facilities

You will be required to pay the applicable parking fees.

Your vehicle, and items inside it, remain at your risk while in our care.

You authorise us (or our subcontractors) to drive your vehicle for the purpose of moving your vehicle from any designated drop off area to an area within any of our airport parking premises (or where relevant to any third party service provider for the purpose of performing any maintenance or grooming services requested by you), and where necessary to adjust the car seat or rear-view/wing mirrors for the purpose of driving your vehicle safely.

Maintenance and third party services

Where you request that we provide maintenance or other vehicle-related services (e.g. vehicle grooming, mechanical services, etc.) while we're in possession of your vehicle, then you acknowledge that those services will be performed by third party service providers on their own terms and conditions. We act as a booking agent only, and cannot accept liability for any performance or non-performance by those service providers. You should seek recourse directly from them in the event of any dispute.

Contractual lien

You agree that for the time that your vehicle is in our care, we may exercise a contractual lien for all parking fees (and, where relevant any maintenance or grooming) due and unpaid under these terms.

Where your parking fees (or any other fees) remain unpaid 4 weeks following the date that we send you written notice requesting payment, then we may sell the vehicle at auction (or otherwise) for such price that we reasonably determine, and we will deduct the amount that you owe us, from those sale proceeds, and hold the remainder of those sale proceeds for you.

Laws of New Zealand apply

These terms shall be governed by and construed in accordance with the laws of New Zealand without giving effect to any principles of conflicts of law. Both you and we, consent to the exclusive jurisdiction of the courts of New Zealand in connection with any legal action that may arise in respect of parking your vehicle with us.

Changes to these terms

We may make changes to these terms from time to time. When we make changes, we will update these terms on our website. We will also specify the date of the last update.