Global Saver fares
Booking changes
Permitted prior to departure.
Booking change fee
Economy & Premium Economy: NZ$50 per one-way journey for tickets issued before 10 December 2025.
Economy & Premium Economy: NZ$100 per one-way journey for tickets issued on/after 10 December 2025.
Business Premier™: NZ$100 per one-way journey.
Service fees for making changes
Payable (unless changing online).
Additional fare difference for booking changes
Payable.
Booking cancellations
For tickets issued before 10 December 2025:
Economy: Refundable (if cancelled one day or more prior to departure) subject to NZ$150 cancellation fee for each one-way journey.
Premium Economy: Refundable (if cancelled one day or more prior to departure) subject to NZ$200 cancellation fee for each one-way journey.
Business Premier: Refundable (if cancelled one day or more prior to departure) subject to NZ$250 cancellation fee for each one-way journey.
For tickets issued on/after 10 December 2025:
Economy: Refundable (if cancelled one day or more prior to departure) subject to NZ$200 cancellation fee for each one-way journey.
Premium Economy: Refundable (if cancelled one day or more prior to departure) subject to NZ$300 cancellation fee for each one-way journey.
Business Premier: Refundable (if cancelled one day or more prior to departure) subject to NZ$400 cancellation fee for each one-way journey.
F class (grabaseat™) Economy fares are non-refundable.
No shows
Results in cancellation of one-way fare. No refund.
Name changes
Not permitted.
Airpoints™ & Status Points
Accrued (unless ticket purchased with Airpoints).
Checked bag
Baggage allowance differs depending on the route selected and operating airline(s). For baggage information that is specific to your selected journey, please select 'Baggage info' from the flight details section of the booking process, or refer to your electronic ticket.
Meals and drinks
Included.
Standard seat select
Economy: Available for purchase.
Premium Economy: Included.
Fare rules
Global Saver.