Sustainability Reporting Our stakeholders
Sustainability Reporting
Our stakeholders
Our purpose at Air New Zealand is to enrich our country through connecting New Zealanders to each other and New Zealand to the world.
We are part of a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees, and other businesses.
Ongoing engagement with our stakeholders
Ongoing engagement with our stakeholders helps us identify issues that are important to them, and helps guide our efforts on initiatives and activities to deliver on our purpose. We engage with stakeholders on specific initiatives as well as on an ongoing basis.
| Communities | Formal meetings and forums, joint participation in working groups, community-based volunteering. |
|---|---|
| Customers | Interaction with frontline employees. Electronic and mail communication including social media. Surveys and research. Feedback forums. Advertising. Collateral or touch points associated with onboard product, including inflight Kia Ora magazine. Media coverage. Website. |
| Employees | Regular communication to all employees including through weekly CEO message. Viva Engage internal engagement platform and Korunet intranet site. Companywide livestreams, targeted training sessions, and learning modules. Employee networks. Companywide Executive Roadshows. |
| Government and Regulators | Working relationships with government and policy makers where we communicate about issues such as advancing decarbonisation policies, system resilience, tourism, modern slavery, energy and infrastructure. This includes engagement via the New Zealand Sustainable Aviation Fuel Industry Roundtable. Communicate with sectors of government with respect to off-shore concerns, as reflects our global business. Respond to requests for assistance from Government as may arise at times of national disasters. Regular meetings and discussions with local Government (mayors, councillors) on issues of mutual value or concern. |
| Investors | Structured, two-way engagement, which includes regular communications, an Investor website, annual Investor Day, Annual Shareholder Meeting. Webcasting of interim and annual results and conferences. Investor roadshows and individual meetings. |
| Suppliers | Regular formal meetings and working groups with strategic and critical suppliers. Bi-annual formal business updates for strategic and critical suppliers. Implementation of Supplier Code of Conduct. Tūhono Supplier Awards. Aumatua member of Amotai. Whāriki Māori business network is an Air New Zealand collaboration partner. |
| Tourism Industry | Member of Te Kāhui Tautiaki, the group that governs Tiaki-Care for New Zealand. Member of Tourism Industry Aotearoa, Business Events Industry Aotearoa and New Zealand Cruise Association. Partnership marketing activity with Regional Tourism Organisations to promote domestic and Tourism New Zealand in international markets. Sponsorship of tourism trade events to support distribution of New Zealand tourism products. Providing input into tourism strategy and policy. Participation at tourism industry conferences. |
| Unions | Regular meetings at all levels, from head to head meetings at the most senior levels, through to joint project teams working together to solve specific issues. |
Ongoing engagement with our stakeholders
Ongoing engagement with our stakeholders helps us identify issues that are important to them, and helps guide our efforts on initiatives and activities to deliver on our purpose. We engage with stakeholders on specific initiatives as well as on an ongoing basis.
| How we engage |
|---|
Communities |
| Formal meetings and forums, joint participation in working groups, community-based volunteering. |
Customers |
| Interaction with frontline employees. Electronic and mail communication including social media. Surveys and research. Feedback forums. Advertising. Collateral or touch points associated with onboard product, including inflight Kia Ora magazine. Media coverage. Website. |
Employees |
| Regular communication to all employees including through weekly CEO message. Viva Engage internal engagement platform and Korunet intranet site. Companywide livestreams, targeted training sessions, and learning modules. Employee networks. Companywide Executive Roadshows. |
Government and Regulators |
| Working relationships with government and policy makers where we communicate about issues such as advancing decarbonisation policies, system resilience, tourism, modern slavery, energy and infrastructure. This includes engagement via the New Zealand Sustainable Aviation Fuel Industry Roundtable. Communicate with sectors of government with respect to off-shore concerns, as reflects our global business. Respond to requests for assistance from Government as may arise at times of national disasters. Regular meetings and discussions with local Government (mayors, councillors) on issues of mutual value or concern. |
Investors |
| Structured, two-way engagement, which includes regular communications, an Investor website, annual Investor Day, Annual Shareholder Meeting. Webcasting of interim and annual results and conferences. Investor roadshows and individual meetings. |
Suppliers |
| Regular formal meetings and working groups with strategic and critical suppliers. Bi-annual formal business updates for strategic and critical suppliers. Implementation of Supplier Code of Conduct. Tūhono Supplier Awards. Aumatua member of Amotai. Whāriki Māori business network is an Air New Zealand collaboration partner. |
Tourism Industry |
| Member of Te Kāhui Tautiaki, the group that governs Tiaki-Care for New Zealand. Member of Tourism Industry Aotearoa, Business Events Industry Aotearoa and New Zealand Cruise Association. Partnership marketing activity with Regional Tourism Organisations to promote domestic and Tourism New Zealand in international markets. Sponsorship of tourism trade events to support distribution of New Zealand tourism products. Providing input into tourism strategy and policy. Participation at tourism industry conferences. |
Unions |
| Regular meetings at all levels, from head to head meetings at the most senior levels, through to joint project teams working together to solve specific issues. |
Industry and sustainability bodies
Our role and engagement with key industry and sustainability bodies enables us to identify, actively monitor and shape risks and opportunities, regulatory change and leading practice. It also helps guide the integration of sustainability risk into key business practices.
| Airlines for Australia and New Zealand (A4ANZ) | A4ANZ exists to advocate and pursue reform on key issues that impact the aviation sector and broader economy in our region. A4ANZ has a particular focus on policy issues such as aviation decarbonisation, airport operations and efficient access to infrastructure. | Member |
|---|---|---|
| Amotai | Amotai is a supplier diversity intermediary that connects businesses with Māori and Pasifika-owned businesses. Air New Zealand is an Aumatua member. | Member |
| Association of Asia Pacific Airlines: AAPA | AAPA is the trade association of airlines based in the Asia Pacific region addressing a wide range of issues affecting air travel. | Member |
| Bioenergy Australia | Bioenergy Australia is the industry body representing Australia’s bioeconomy. Its goal is to empower, share knowledge, and connect Australian bioenergy producers, investors, researchers, and users to make Australia's bioeconomy world-class. | Member |
| Board of Airline Representatives (BARNZ) | BARNZ is an incorporated member society with 29 member airlines, of which Air New Zealand is one. BARNZ represents its members to airports, government agencies and affected communities on matters of airport pricing, airport capex plans, and noise concerns. | Member |
| Clean Skies for Tomorrow Coalition | A global coalition of leaders, led by the World Economic Forum, who believe that together we can accelerate the supply and use of sustainable aviation fuel (SAF) technologies and work to advance the commercial scale of SAF production for broad adoption in the industry by 2030. | Member |
| Clean Skies for Tomorrow 2030 Ambition Statement | A commitment to help accelerate the supply and use of SAF to reach 10% of global jet aviation fuel supply by 2030. | Signatory |
| Climate Leaders Coalition | The Climate Leaders Coalition was formed by a group of 60 CEOs, which recognises the role that business can play to help New Zealand transition to a low emissions economy. CEOs have signed a joint statement which commits companies to action. | Founding member and signatory |
| Collaborative Advantage | A peer network co-hosted by SBC, Deloitte and Walk Free. It aims to accelerate collective impact, promote action toward social, economic, and environmental goals, and develop a new mindset for sustainable business. The network meets online every 6 weeks to discuss practical ways to convert insights into action. | Member |
| International Air Transport Association (IATA) | IATA is the trade association for the world's airlines, representing around 290 airlines globally representing 83% of total air traffic. | Member |
| International Civil Aviation Organization (ICAO) | The International Civil Aviation Organization (ICAO) is a United Nations agency which helps 193 countries to cooperate together and share their skies to their mutual benefit. | Working group participant (CORSIA and Fuels) |
| International Sustainability and Carbon Certification (ISCC) | An independent certification system that verifies the sustainability, traceability, and greenhouse gas emissions of sustainable aviation fuel and its supply chains against internationally recognised standards. | Scheme user |
| Low Carbon Fuels Alliance of Australia and New Zealand (LCFAANZ) | The LCFAANZ brings together members from across the low-carbon fuels value chain, from producers and suppliers to end users, like airlines, to investors, researchers, and industry bodies from Australia and New Zealand, to create a collaborative environment to advance low carbon fuel production, policy, education and marketing in Australia and New Zealand. | Member |
| Modern Slavery Aviation Industry Forum | The aim is to provide a forum to collaborate with peers to address modern slavery, including by sharing key tools and learnings. Current members include Virgin Australia, Qantas and Air New Zealand. | Member |
| New Zealand Sustainable Aviation Fuel (SAF) Industry Roundtable | The SAF Industry Roundtable brings together participants from across the aviation and energy systems in New Zealand, including airlines, airports, aircraft manufacturers, fuel producers, and supporting organisations. The Roundtable’s purpose is to promote the uptake of SAF and support government agencies in the development and implementation of effective SAF policy for the benefit of New Zealand. | Member |
| New Zealand Sustainable Business Council (SBC) | A Global Network Partner of the World Business Council for Sustainable Development, the SBC provides a platform for collaboration to enable members to be leaders in sustainability. | Member, and Air New Zealand's Kiri Hannifin, Chief Sustainability & Corporate Affairs Officer, sits on the Advisory Board. |
| Procurement Leaders | An international procurement network that supports procurement professionals with best practice knowledge, conversations and thought leadership on procurement challenges and aspirations, including sustainable procurement. | Member |
| Roundtable on Sustainable Palm Oil (RSPO) | The Roundtable on Sustainable Palm Oil promotes the production and use of sustainable palm oil products through globally recognised standards that apply across the entire supply chain. Air New Zealand uses the RSPO framework to support the responsible sourcing of palm oil in line with its Palm Oil Position Statement. | Supply Chain Associate Member |
| Star Alliance | One of the world's largest global airline alliances dedicated to innovation and excellent customer service. | Member |
| Supplier Ethical Data Exchange (Sedex) | A global platform that enables organisations to assess, manage, and improve ethical, labour, environmental, and business practices across supply chains | Member |
| Tourism Industry Aotearoa (TIA) | Independent association that represents all sectors of New Zealand's tourism industry. Advocates to ensure tourism gets recognised as a vital contributor to New Zealand's economic and social wellbeing. | Member, and Air New Zealand's Kiri Hannifin, Chief Sustainability & Corporate Affairs Officer, sits on the TIA Tourism Council |
| United for Wildlife Transport Taskforce Buckingham Palace Declaration | The Buckingham Palace Declaration is a landmark agreement committing to take real steps to shut down the routes exploited by traffickers of illegal wildlife trade. | Signatory |
| Whāriki Māori business network | Whāriki is the largest Māori business network, bringing together whānau of Māori business owners and Māori professionals working amongst some of the most exciting corporates in Aotearoa. | Collaboration partner |
Industry and sustainability bodies
Our role and engagement with key industry and sustainability bodies enables us to identify, actively monitor and shape risks and opportunities, regulatory change and leading practice. It also helps guide the integration of sustainability risk into key business practices.
| Function | Our role |
|---|---|
Airlines for Australia and New Zealand (A4ANZ) | |
| A4ANZ exists to advocate and pursue reform on key issues that impact the aviation sector and broader economy in our region. A4ANZ has a particular focus on policy issues such as aviation decarbonisation, airport operations and efficient access to infrastructure. | Member |
Amotai | |
| Amotai is a supplier diversity intermediary that connects businesses with Māori and Pasifika-owned businesses. Air New Zealand is an Aumatua member. | Member |
Association of Asia Pacific Airlines: AAPA | |
| AAPA is the trade association of airlines based in the Asia Pacific region addressing a wide range of issues affecting air travel. | Member |
Bioenergy Australia | |
| Bioenergy Australia is the industry body representing Australia’s bioeconomy. Its goal is to empower, share knowledge, and connect Australian bioenergy producers, investors, researchers, and users to make Australia's bioeconomy world-class. | Member |
Board of Airline Representatives (BARNZ) | |
| BARNZ is an incorporated member society with 29 member airlines, of which Air New Zealand is one. BARNZ represents its members to airports, government agencies and affected communities on matters of airport pricing, airport capex plans, and noise concerns. | Member |
Clean Skies for Tomorrow Coalition | |
| A global coalition of leaders, led by the World Economic Forum, who believe that together we can accelerate the supply and use of sustainable aviation fuel (SAF) technologies and work to advance the commercial scale of SAF production for broad adoption in the industry by 2030. | Member |
Clean Skies for Tomorrow 2030 Ambition Statement | |
| A commitment to help accelerate the supply and use of SAF to reach 10% of global jet aviation fuel supply by 2030. | Signatory |
Climate Leaders Coalition | |
| The Climate Leaders Coalition was formed by a group of 60 CEOs, which recognises the role that business can play to help New Zealand transition to a low emissions economy. CEOs have signed a joint statement which commits companies to action. | Founding member and signatory |
Collaborative Advantage | |
| A peer network co-hosted by SBC, Deloitte and Walk Free. It aims to accelerate collective impact, promote action toward social, economic, and environmental goals, and develop a new mindset for sustainable business. The network meets online every 6 weeks to discuss practical ways to convert insights into action. | Member |
International Air Transport Association (IATA) | |
| IATA is the trade association for the world's airlines, representing around 290 airlines globally representing 83% of total air traffic. | Member |
International Civil Aviation Organization (ICAO) | |
| The International Civil Aviation Organization (ICAO) is a United Nations agency which helps 193 countries to cooperate together and share their skies to their mutual benefit. | Working group participant (CORSIA and Fuels) |
International Sustainability and Carbon Certification (ISCC) | |
| An independent certification system that verifies the sustainability, traceability, and greenhouse gas emissions of sustainable aviation fuel and its supply chains against internationally recognised standards. | Scheme user |
Low Carbon Fuels Alliance of Australia and New Zealand (LCFAANZ) | |
| The LCFAANZ brings together members from across the low-carbon fuels value chain, from producers and suppliers to end users, like airlines, to investors, researchers, and industry bodies from Australia and New Zealand, to create a collaborative environment to advance low carbon fuel production, policy, education and marketing in Australia and New Zealand. | Member |
Modern Slavery Aviation Industry Forum | |
| The aim is to provide a forum to collaborate with peers to address modern slavery, including by sharing key tools and learnings. Current members include Virgin Australia, Qantas and Air New Zealand. | Member |
New Zealand Sustainable Aviation Fuel (SAF) Industry Roundtable | |
| The SAF Industry Roundtable brings together participants from across the aviation and energy systems in New Zealand, including airlines, airports, aircraft manufacturers, fuel producers, and supporting organisations. The Roundtable’s purpose is to promote the uptake of SAF and support government agencies in the development and implementation of effective SAF policy for the benefit of New Zealand. | Member |
New Zealand Sustainable Business Council (SBC) | |
| A Global Network Partner of the World Business Council for Sustainable Development, the SBC provides a platform for collaboration to enable members to be leaders in sustainability. | Member, and Air New Zealand's Kiri Hannifin, Chief Sustainability & Corporate Affairs Officer, sits on the Advisory Board. |
Procurement Leaders | |
| An international procurement network that supports procurement professionals with best practice knowledge, conversations and thought leadership on procurement challenges and aspirations, including sustainable procurement. | Member |
Roundtable on Sustainable Palm Oil (RSPO) | |
| The Roundtable on Sustainable Palm Oil promotes the production and use of sustainable palm oil products through globally recognised standards that apply across the entire supply chain. Air New Zealand uses the RSPO framework to support the responsible sourcing of palm oil in line with its Palm Oil Position Statement. | Supply Chain Associate Member |
Star Alliance | |
| One of the world's largest global airline alliances dedicated to innovation and excellent customer service. | Member |
Supplier Ethical Data Exchange (Sedex) | |
| A global platform that enables organisations to assess, manage, and improve ethical, labour, environmental, and business practices across supply chains | Member |
Tourism Industry Aotearoa (TIA) | |
| Independent association that represents all sectors of New Zealand's tourism industry. Advocates to ensure tourism gets recognised as a vital contributor to New Zealand's economic and social wellbeing. | Member, and Air New Zealand's Kiri Hannifin, Chief Sustainability & Corporate Affairs Officer, sits on the TIA Tourism Council |
United for Wildlife Transport Taskforce Buckingham Palace Declaration | |
| The Buckingham Palace Declaration is a landmark agreement committing to take real steps to shut down the routes exploited by traffickers of illegal wildlife trade. | Signatory |
Whāriki Māori business network | |
| Whāriki is the largest Māori business network, bringing together whānau of Māori business owners and Māori professionals working amongst some of the most exciting corporates in Aotearoa. | Collaboration partner |