Travelling with pets
Find out about how Air New Zealand can help you transport your pets to a new destination.
Flights within New Zealand
Air New Zealand allows domestic pets - cats and dogs (excluding any transported for profit e.g. racing greyhounds) and small caged birds to travel as checked in baggage on all domestic services.
Please note: if you require the transportation of any other type of domestic pet or livestock, or wish your pet to travel unaccompanied, please visit our cargo section.
Due to space limitations on Air New Zealand Link services (flight numbers in the 2000, 5000 and 8000 series), only one cage per customer will be accepted for travel as checked baggage. Pets that weigh more than 32kg are not able to travel as checked in baggage on services with a flight number in the range of 2000-2999. If your flight includes a flight number in this range or if you have more than one cage, then your pet must be pre booked and travel as cargo.
Air New Zealand sets as a minimum standard the provisions of IATA Live Animal Regulations. This is a yearly publication covering acceptance, packaging, labelling stowage and handling of animals for carriage by air and we must ensure that all provisions are complied with.
In accordance with these regulations, a maximum of two adult animals of comparable size up to 14kg each that are used to cohabitation may be shipped in the same container. Animals over 14kg must travel individually. Animals up to six months old from the same litter, up to a maximum quantity of three, may be shipped in the same container.
Each animal and cage that is checked in will be counted as a 'piece' of baggage and any excess charges will be applied as they would for additional items of baggage. In addition to any applicable excess baggage or prepaid Extra Bag charges, a pet carriage fee will apply and this will be charged at the airport on the day. This pet carriage fee reflects:
- The special treatment required of the pets to ensure their safety
- The additional space they take up in the hold of the aircraft, which impacts on the airline’s ability to carry other additional baggage or cargo
Pet carriage fees:
- Up to 25kg: NZD $75
- 26kg and over: NZD $100
These fees apply if your pet is travelling with you as checked baggage domestically. If the carriage of your pet results in you exceeding your baggage allowance you can pre pay for the extra bag, however the pet carriage fee is only payable at the airport. If you choose not to pre pay for the extra bag then the excess baggage charge and the pet carriage fee will both be payable at the airport.
To enable us to provide care for your pet, it will be loaded by our staff into aircraft at the earliest possible opportunity. Your pet will be offloaded and carried into the baggage arrival area. This could mean that on arrival, your pet may arrive in the baggage claim area after other baggage has been delivered.
Please let your booking agent know at the time of making your reservation, that your pet will be travelling with you. Or if you are booking direct with us, please call our contact centre on 0800 737 000. Please remember carriage of pets is subject to availability of space on the aircraft.
To ensure the safety of your pet, your pet needs to travel in a suitable container that can be secured appropriately. If your pet is presented at the airport in a container which doesn’t meet the below standards it will unfortunately not be accepted for travel.
Air New Zealand has robust standards in place around the transportation of animals to ensure the comfort and safety of pets at each stage of their journey. These standards are constantly reviewed by the airline to ensure your pet is offered the best possible care.
The container should be constructed out of rigid plastic, wood, or a material of comparable strength. Fibreboard or wire mesh containers are not suitable for air transportation.
In accordance with IATA regulations, the container must be a suitable size to allow for the animal to lie down, sit up, stand up and turn around with ease. The container must be clean, leak proof, well ventilated and have more than one method of securing the door. Airport staff must use a cable tie as a secondary means of securing a cage if required.
Air New Zealand has introduced new rules around cage requirements to further enhance the safe carriage of your pet throughout its journey.
Cages that do not meet the requirements below will not be accepted for travel as checked in baggage.
Cage latching mechanisms
The fasteners between the top and bottom halves of your rigid plastic cage must either be the bolt-tighten type or another variety that has a two-step method (such as a screw and dial) to ensure that the latching mechanism is secure. See examples below.
If your rigid plastic cage has latches between the top and bottom halves it will not be accepted, unless there are bolts/screws added in each corner with at least one down each side of the cage. If your cage is longer than 60cms there must be a minimum of two bolts down each side.
Restraint straps or strapping on a cage is not an acceptable means of securing the cage and will not be accepted by the airline.
Door locking mechanisms
For rigid plastic cages, the door hinge and locking pins must engage the container by at least 1.6cm beyond the horizontal extrusions above and below the door opening where the locking pins are fitted.
Within 3cm of the door, either a bolt/screw or cable tie must be applied to ensure the robustness of the door. See example below.
The cage doors are to be strengthened by attaching cable ties to all four corners of the door to the cage to prevent the door from being prised open by the animal. See example below.
Doors that have a ‘twist clip’ around the locking pins are not permitted for travel on Air New Zealand.
Applying cable ties through ventilation holes is not permitted under the IATA Live Animals Regulations as there must be no surface or edge at which your pet can gnaw or scratch.
Cable ties must not be cut short once applied. Cutting cable ties results in a sharp stub which could potentially injure you or your pet.
Pop-up hatches in cages
Cages with a pop-up hatch in the top of the cage will not be accepted for travel on Air New Zealand.
The following dimensions are the maximum container sizes for pets to travel as Domestic checked baggage. Please remember to check your aircraft type when booking your domestic journey with Air New Zealand:
A320: Height 65cm x Width 85cm
Link: Height 70cm x Width 50cm (Link flights are flight numbers in the 2000, 5000 and 8000 series)
Acceptable latching mechanism: 2 stage locking mechanism - screw on left must be loosened before the dial can turn
Acceptable door reinforcement: Cable ties attached to all four corners of cage door
Acceptable door reinforcement: Cable ties secured to the corners of the cage
Acceptable door reinforcement: Door reinforcement within 3 centimetres of cage door
Unacceptable latching mechanism: This cage will not be accepted as it only has a twist clip around the locking pins and no way to secure both halves of the cage together
Unacceptable door reinforcement: This cage will not be accepted as it does not have bolts/screws to strengthen the two halves of the cage together, at the corners and along the sides of the cage
On International flights, pets are not permitted as checked in baggage and must travel as Cargo. They must be booked with an Air New Zealand approved Pet Transporter or an IATA Agent. We will transport live animals on certain flights to certain destinations.
Due to customer demand, Air New Zealand is now providing a facility once a week to transport live animals from Auckland to Los Angeles and then on to London. Air New Zealand Cargo will transport domestic pets on NZ2 AKL-LAX-LHR flying on Mondays ex Auckland.
Download the PDF document below for our Pet Fact sheet that gives helpful travel tips. To organise transportation of pets you need to contact an Air New Zealand approved Pet Transporter or an IATA Agent. For further information call Cargo Customer Services. Due to circumstances beyond our control, it may not be possible to transport your pet on the same flight as you.