COVID-19: Government Level 4 COVID-19 information

The New Zealand Government has provided further COVID-19 Level 4 restrictions advice on the afternoon of Friday 27 March, that domestic travel is only permitted for essential workers relating to the response function for COVID-19. More information regarding this is available here.

Connecting from a domestic to an international flight will not be permitted after 11:59 pm Friday 27 March.

Click here to watch Doug Grant, Senior Manager Customer Care and Communications, discuss Air New Zealand's advice for customers.

If you are holding a domestic ticket for travel within the next 48 hours, and you no longer wish to fly, please click here to release your seat and we will put your fare into credit. 
This will help to free up seats to help get other Kiwis home.

We are wanting to ensure that our phone lines and social media channels are best placed to assist customers urgently needing to travel as such, if you are contacting us regarding holding your booking in credit or applying for a refund, please contact us after 31 March 2020. It will not matter if your travel is before this, we will be able to assist at a later date.

Thank you for your ongoing support as we work through this challenging and difficult time.