Important information about travel to and from Chicago for April 2024 -October 2025

Important information about travel to and from Chicago for April 2024 -October 2025

We've made the difficult decision to extend the pause on our direct services between Auckland and Chicago which was due to resume from 25 October 2024.

Unfortunately, ongoing challenges with the availability of Rolls Royce Trent 1000 engines on our 787-9 aircraft means we haven’t been able to return to our Chicago route in October as expected. We anticipate returning to Chicago when we receive our new 787 aircraft from Boeing, currently expected in the second half of  2025.

Next steps:

👉There's nothing you need to do. We will send you an updated itinerary within the next 5 business days.

👉 Keep an eye on your flight details on the Air NZ app

If your booking was made through a travel agent or third party online agent, please reach out to them directly to confirm your options.

Rethinking your travel plans? Below are your options 👇

Travel credit: Would you rather postpone your journey? You can do so by cancelling your flight and opting for credit through Manage Booking. You'll have a whole year to book your next journey.

Refund: Would you like to change your plans altogether? You can do this by getting in touch with us here.

More information on how to apply for a credit or refund can be found here.

Thank you for your continued support

We know it's not the news you wished for before your travels, rest assured, we're refueling our efforts to ensure your journey takes off as soon as possible 💜