Travel alerts

Be kept up to date with current travel alerts that are in effect.

Find out how to receive our travel alert information.

Getting in touch with us đź’ś

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We continue to receive an extremely high number of calls, messages, and emails, which is greatly affecting our response time. Thank you for your continued patience while you wait to connect with us.

If you prefer to contact us via one of our messaging channels, we ask that you provide as much information as possible when reaching out. If your query is about an upcoming or recently travelled booking, please also include your booking reference or ticket number.

Due to current incoming volumes, we do not recommend using a messaging channel if you require urgent assistance.

You may also be able to find the answer to your query on our website. Helpful information and links are available below in our frequently asked travel queries alert.

For the below booking types, our current call wait times are: