Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Air New Zealand makes schedule changes due to maintenance requirements

Air New Zealand advises that it will be retiming some international flights and making a limited number of cancellations over coming weeks as a result of two recent events involving the Rolls-Royce engines on its Boeing 787-9 aircraft.

Rolls-Royce has advised that some of the Trent 1000 engines in the airline’s Boeing 787-9 fleet require maintenance sooner than previously indicated.

Rolls-Royce does not have any replacement engines available while this maintenance work is undertaken which means some schedule changes are unavoidable.

In addition to these changes, Air New Zealand is focused on securing replacement aircraft capacity.

Customers affected by these changes will be proactively contacted with new travel information.  In addition to this, the latest available information on any schedule changes will be published below. Customers are encouraged to check the below list before calling our contact centre.

Schedule changes currently planned between Thursday 7 December and Wednesday 13 December are below (all dates given in local time).

If you are affected by a delayed or cancelled 787-9 service and the alternative offered is not suitable or the reason for your travel no longer exists you may defer your travel to a later Air New Zealand flight in the same class of travel before Saturday 20 January 2018 without penalty. If travel is only available in a higher cabin, the fare differential will apply. If the proposed date of travel is unknown, then the value of your ticket may be held in credit for payment towards travel within the same 12-month validity.

Where there is no suitable alternative to your travel plans when the 787-9 operated flight has been cancelled or delayed you may receive a full refund of unused tickets regardless of fare conditions. Please contact your original booking agent for refund assistance.

Thursday 14 December:

 
NZ296

Auckland - Apia

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ295

Apia - Auckland

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ175

Auckland - Perth

Delayed 7 hours 35 minutes

 
NZ176

Perth - Auckland

Delayed 2 hours 50 minutes

 
NZ177

Auckland - Perth

Delayed 15 hours


Friday 15 December:

 
NZ191

Auckland - Adelaide

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ192

Adelaide - Auckland

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ178

Perth - Auckland

Delayed 6 hours 30 minutes

 
NZ177

Auckland - Perth

Delayed 13 hours 6 minutes 

 
NZ162

Perth - Christchurch

Delayed 12 hours 5 minutes

 
NZ175

Auckland - Perth

Cancelled

 
NZ176

Perth - Auckland

Cancelled

 
NZ30

Auckland - Buenos Aires

Delayed 5 hours 45 minutes


Saturday 16 December:

 
NZ161

Christchurch - Perth

Delayed 9 hours 5 minutes

Hong Kong flight time changes

Air New Zealand advises that as a consequence of maintenance requirements on some of the Trent 1000 engines in the airline’s Boeing 787-9 fleet there will be a timing change on Auckland Hong Kong services. This is necessary to continue to deliver our international schedule and avoid cancellations.

From Friday 15 December 2017 to Wednesday 31 January 2018 inclusive, Flight NZ 87 Auckland to Hong Kong normally scheduled to depart at 11.50pm arriving in Hong Kong at 6.00am the following morning will now operate the next morning as follows:

Monday, Tuesday, Thursday and Saturday NZ 85 departs Auckland at 8.40am arriving Hong Kong 2.50pm the same day.

Wednesday, Friday and Sunday NZ 85 departs Auckland at 8.20am arriving Hong Kong 2.50pm the same day.

There are no changes to Hong Kong Auckland services.

If you have onward connections on the same ticket, you will be rebooked and your new flight information will be shared with you closer to your departure date. Please be aware that our contact centre is experiencing high call volumes so we would appreciate you allowing time for our team to work through the rebooking options and they will be in touch.

If you booked through a travel agent or online travel agent please contact them in the first instance. 

Air New Zealand would like to apologise for the late change to your travel plans and thank you for your understanding.

 
Was Monday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Tuesday

Flight number

: NZ 85

Departs Auckland

: 8.40am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Tuesday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Wednesday

Flight number

: NZ 85

Departs Auckland

: 8.20am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Wednesday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Thursday

Flight number

: NZ 85

Departs Auckland

: 8.20am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Thursday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Friday

Flight number

: NZ 85

Departs Auckland

: 8.40am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Friday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Saturday

Flight number

: NZ 85

Departs Auckland

: 8.40am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Saturday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Sunday

Flight number

: NZ 85

Departs Auckland

: 8.20am

Arrives Hong Kong

: 2.50pm same day

 
 
Was Sunday

Flight number

: NZ 87

Departs Auckland

: 11.50pm

Arrives Hong Kong

: 6.00am next day

 
Now departs Monday

Flight number

: NZ 85

Departs Auckland

: 8.40am

Arrives Hong Kong

: 2.50pm same day