Control

Privacy is about control.

To ensure that you have some say in the way your personal information is collected, used and shared, privacy law gives you rights that help you to retain that control. 

At Air New Zealand, we know that being open, transparent and honest will enable you to trust us.

We know these rights are very important to you and we take them very seriously. For us, they form a big part of our culture to ensure that customers are at the core of everything we do. We're committed to 'think privacy & do the right thing'.

If you can't find what you're looking for ask us.

Your right to know

You have the right to know what information we hold about you and to request a copy of this. The types of information we may hold about you are listed in the How we collect your info section.

What's the process?

You can access a lot of the personal information we hold about you yourself, by signing into your Air New Zealand online account. There you can see all the details you have provided to us as well as most of the information we have collated relevant to your account and your interaction with us. You can also manage your options for communication preferences.

If the information you're looking for is not in your Air New Zealand online account then you can make a request by using our online request form.

When you make your request, we must take steps to confirm that you're authorised to access the information. This might involve asking you some security questions, checking your identity documents or verifying your signature. Please understand that we must do this to protect your privacy.

We're required by law to decide on your request as soon as we can and to notify you of that decision no later than 20 working days after you make your request. We'll try our best to respond quickly. Where we cannot decide within 20 working days, we'll let you know and explain why.

What if we say no?

We will be as open as we can with you but sometimes we might not hold any personal information about you or may have to withhold personal information from you. For example, where the information is not personal information about you, is commercially sensitive, is legally privileged, relates to the personal information of another person, or it may impact on the safety or security of our employees or customers to release it. In these circumstances, we will withhold the information but we'll tell you why.

If you're unhappy with the decision we've made about your request for a copy of your personal information, then let us know by explaining this through the online request form.

You can ask us to correct the information we hold about you if you think it's wrong. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us through the online request form and we will remove the minor's personal information.

What's the process?

You can also correct and update a lot of the personal information we hold about you yourself, by signing into your Air New Zealand online account from our website. Here you can see most of the details we hold about you and you can manage your preferences and communication options.

If the information you're looking for is not included in your Air New Zealand online account, then you can make a request for your personal information by contacting us through the online request form.

When you make your request, we must take steps to confirm that you're authorised to access the information. This might involve asking you some security questions, checking your identity documents or verifying your signature. Please understand that we must do this in order to protect your privacy

We're required by law to decide on your request for correction as soon as we can and to notify you about our decision no later than 20 working days after you make your request. We'll try our best to respond quickly. Where we cannot decide within 20 working days, we'll let you know and explain why.

What if we say no?

We'll try our best to correct any information that you believe is inaccurate. But, if we do not agree that the information should be corrected, we'll attach your request to the disputed information in your Air New Zealand online account as a “statement of correction”.

You can ask us to correct the information we hold about you if you think it's wrong. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us through the online request form and we will remove the minor's personal information.

Your right to choose

We like to talk to our customers, especially when we've got great ideas and deals to share. But we accept that sometimes you might not want to hear from us in that way, and we respect that choice.

You can ask us not to use your personal information for communications, marketing or promotional purposes at any time. Here are a few easy ways to do this:

  • Unsubscribe to our marketing emails using the unsubscribe function on our Air New Zealand mobile applications (but note that we will still contact you from time to time to manage the services you have asked us for)
  • Update your communication options through your profile when you sign in to your Air New Zealand online account
  • Call us on 0800 737 000 (or +64 (0)9 357 3000 if you're not in NZ)
  • Contact us via our website through ask us

In some circumstances, you also have the right to ask us to stop using your personal information. To do this, you should contact us through the online request form.