For existing Airpoints members, there will be a few changes to get used to. The table below shows you exactly what you’re entitled to.

Airpoints Loyalty Upgrades

Your Airpoints Status
 How you can upgrade with Air New Zealand
Recognition Upgrades (formerly known as Complimentary Upgrades) Standby Upgrades
 OneUp Upgrades
Gold Elite
 Tick.
Each membership year
you are entitled to
2
Recognition Upgrades		 Tick.
Standby Upgrades are available for single class upgrades. Please request these as before.
 Tick.
To request an upgrade make an offer using OneUp. As a Gold Elite member, we'll upweight your offer
by 50%.
Gold Tick.
Each membership year
you are entitled to
2
Recognition Upgrades		 Cross.
Not available		 Tick.
To request an upgrade make an offer using OneUp. As a Gold member, we'll upweight your offer by 30%.
Silver
Tick.
Each membership year
you are entitled to
1
Recognition Upgrade		 Cross.
Not available		 Tick.
To request an upgrade make an offer using OneUp. As a Silver member, we'll upweight your offer by 10%.
Jade Cross.
Not available
 Cross.
Not available		 Tick.
To request an upgrade make an offer using OneUp.

Air New Zealand Upgrades are only available on Air New Zealand operated and ticketed flights.

You can pay for OneUp upgrades by credit card, prepaid debit card, debit card or by Airpoints Dollars*. Find out more.

Please note that Airpoints members will earn Airpoints Dollars and Status Points according to the earn rate of the original fare purchased and not the upgraded class.

One cabin class

OneUp and Gold Elite Standby Upgrades can only move you up one cabin class. However if you’re entitled to two Recognition Upgrades, you can still use both Recognition Upgrades to move from Economy to Business Premier on our aircraft that operate three cabin classes.

Quick links


Overview of OneUp for existing Airpoints members

> What are the key differences between OneUp™ and the previous Airpoints™ Upgrade programme?

  • From 12 July 2012, Jade, Silver and Gold Airpoints members will need to request a OneUp upgrade using their Airpoints Dollars. Gold Elite members may continue to request a one class standby upgrade.
  • Confirmed upgrades will no longer be available.
  • You can only upgrade to the next higher class of travel.
  • Recognition Upgrades (previously known as Complimentary Upgrades) and Gold Elite Standby Upgrades won’t change. These will follow the usual Gold Elite, Gold and Silver advance confirmation rules. We encourage you to make your Recognition Upgrade or your Gold Elite Standby Upgrade request at least seven days before the date of travel. This will leave enough time to review them first, before any OneUp™ requests.
  • Gold Elite, Gold and Silver Airpoints members will have a premium added to their OneUp offers. The higher your tier, the higher the premium, although OneUp offers won’t be considered at check-in. We’ll let you know if your OneUp offer has been accepted or not by email three to seven days before the scheduled flight.
  • You need to make your OneUp™ requests at least seven days before your flight departs.
  • If you’ve booked an Airpoints™ Standby or Confirmed Upgrade before 12 July 2012 (including travel from 12 July 2012), don’t worry it won’t be affected by the changes.


> What’s happened to with Recognition, Standby and Confirmed upgrades?

On 12 July 2012, Confirmed Upgrades were discontinued and, unless you’re a Gold Elite member, Standby Upgrades will no longer be available either. All Airpoints™ members will be able to request a OneUp™ upgrade through myairnz.com - and pay by credit card, prepaid debit card, debit card or with Airpoints Dollars.

If you’re entitled, you can still request Recognition Upgrades (previously known as Complimentary Upgrades) as normal and have them assessed according to Airpoints Terms and Conditions. Plus, if you’re a Gold or Gold Elite member, you can still use two Recognition Upgrades to get from Economy to Business - so there are no changes there.

If you have requested a Recognition or Standby Upgrade before 12 July 2012, they will be assessed under the Airpoints Terms and Conditions that were operating at the time of the request.


> I'd like to use one of my Recognition Upgrades but it’s fewer than seven days before my flight departs. What are my chances if all the OneUp™ upgrades on that flight are already confirmed?

We’ll always attempt to accommodate last minute Recognition Upgrade requests (previously known as Complimentary Upgrades). While you can request a Recognition Upgrade at any time, we encourage you to request them well in advance. This allows us to fully assess your flight prior to departure and improve your chances of receiving an upgrade.


> If I am a Gold Elite member, can I gift a Standby Upgrade to someone travelling with me?

A Gold Elite member can gift a Gold Elite Standby Upgrade to another person on their gifting register. These upgrades can be paid for with Airpoints Dollars™ according to the Gold Elite Standby chart, which you can find here.

When the companion is not a giftee, the passenger can call the Contact Centre and separate the flight itinerary (at no cost). The non-Gold Elite member can then request an upgrade via OneUp™.


> Can I request a Recognition Upgrade and make a OneUp offer on different flight sectors between Auckland and London? For example, Auckland to Los Angeles with a Recognition Upgrade, and a OneUp upgrade from Los Angeles to London.

As OneUp offers are made for each sector of a journey, if you’re eligible to receive Recognition Upgrades, you can choose to request a Recognition Upgrade on one sector of your Auckland to London journey and then make a OneUp offer for the other sector of your journey. To do so, you will need to ask us to split your booking first by calling our Contact Centre. Once your booking has been divided, you’ll need to request your Recognition Upgrade first. After this you can make a OneUp offer on the remaining sector. If you’re eligible for Gold Elite Standby Upgrades, then you’ll need to request these first, and then make a OneUp offer.