Elite and Gold members receive two Recognition Upgrades whilst Silver members receive one per membership year. These can each be used for one cabin class upgrades or two can be used together to move from Economy to Business Class on our aircraft that operate three cabin classes.

While you can request a Recognition Upgrade at any time, we encourage you to request them well in advance ideally at the time of booking. This allows us to fully assess your flight prior to departure and improve your chances of having your upgrade confirmed.

  • Prior confirmation of Recognition Upgrades is subject to limited booking class availability being present within the service class of travel sought at the time the upgrade request is considered.
  • If your Recognition Upgrade isn't confirmed, your upgrade will be refunded.
  • You can see how many unused Recognition Upgrades you have available online when you sign on to your online account.
  • Only Elite members can gift Recognition Upgrades to members on their gifting registry.
  • Elite members may receive confirmation of their Recognition Upgrade from Air New Zealand up to 355 days prior to their scheduled flight time. At six days prior to flight departure, uncleared Elite upgrade requests may be confirmed subject to availability of unsold seats (allowing for seats held for commercial sale), and prior to confirmation of any OneUp requests.
  • Gold members may receive confirmation of their Recognition Upgrade from Air New Zealand up to 6 days prior to their scheduled flight time, after Elite upgrades are confirmed. At six days prior to flight departure, Gold upgrade requests may be confirmed subject to availability of unsold seats (allowing for seats held for commercial sale), and prior to confirmation of any OneUp requests.
  • Silver members may receive confirmation of their Recognition Upgrade from Air New Zealand up to 6 days prior to their scheduled flight time after Elite then Gold upgrades are confirmed. Silver upgrade requests may be confirmed subject to availability of unsold seats (allowing for seats held for commercial sale), and prior to confirmation of any OneUp requests.
  • We strongly advise that requests for Recognition Upgrades be made at least 7 days before your flight departs to allow them to be reviewed and prioritised before OneUp requests. High load factors may prevent us from confirming Recognition Upgrades in advance. If this is the case, Elite, Gold and Silver upgrade requests will be prioritised for any remaining seats on these flights at the airport by order of tier status, as happens today.

Other important points

  • Air New Zealand Upgrades are only available on Air New Zealand operated and ticketed flights.
  • Airpoints members will earn Airpoints Dollars and Status Points according to the earn rate of the original fare purchased.
  • Recognition and OneUp Upgrades are made for each sector of a journey. This means on a flight from Auckland to London via Los Angeles you will need to make two upgrade requests - one for the Auckland to Los Angeles leg then one for the Los Angeles to London leg. If you would like to use your Recognition Upgrade and a OneUp upgrade you will need to call the Air New Zealand Contact Centre. They will divide your booking and then you’ll need to request your Recognition Upgrade first. After this you can make a OneUp offer on the remaining sector. If you’re eligible for Elite Airpoints Dollar Upgrades, then you’ll need to request these first, and then make a OneUp offer.