Find answers to questions in our FAQs, or please see options below.
Sales, Reservations & Enquiries
USA Passenger Reservations & Enquiries
Toll Free (from within USA): 1-800-262-1234
Online Booking Help
Step by Step Guides
Questions and Answers
Toll Free (from within USA): 1-800-262-1234
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See Customer Support below for other contact options
Baggage Services
Toll Free (from within USA): 1-866-767-2247 press 7
Airpoints™ Enquiries
Questions and Answers
Toll Free (from within USA): 1-800-262-1234
Los Angeles Area Passenger Reservations and Support
Phone: 310-615-1111
Travel Agents only Sales and Support
Toll Free (from within USA): 1-800-262-2468
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Customer Support
Airpoints
Business Direct
Cargo
Engineering
Airline Training
Golden Oldies World Sports Festivals
Customer Support
Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday
Postal Address:
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand
Airpoints
Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Toll Free (from within USA): 1-800-262-1234
Email: Airpoints
Business Direct
Toll Free (from within USA): 1-800-242-3038
Cargo
Los Angeles
Air New Zealand Cargo Customer Service & Operations
5625 W Imperial Hwy,
Los Angeles, CA 90045
Phone Export Customer Service (310) 6469891
Phone Import Customer Service (310) 6463067
Fax (310) 5688620
San Francisco
Pacific Cargo Management
Phone: 1(800) 419-6569
Fax: 1 (650) 589-4566
New York
Air New Zealand Cargo
Building 77, JFK International Airport
Jamaica, New York 11430
Phone: (718) 244-1333 or (0800) 400-0153
Fax: (718) 244-1334
Chicago
Air New Zealand Cargo Sales & Customer Service
11409 Irving Park Road
Franklin Park
IL 60131
Phone: (773) 686-9837 or (800) 424-1066
Fax: (773) 686-9865
Atlanta
Air New Zealand Cargo Sales & Customer Services
4500 ASR Rd
Cargo Bidg. B, Suite 217
PO Box 20669
Atlanta, GA 30320
Phone: (404) 305-0506 or (0800) 926-6857
Fax: (404) 305-0906
Hawaii
Premier Trans Aire
Phone: (808) 833-5151
Fax: (808) 833-4899
Texas and Louisiana
Customer Service Bookings & Tracing
Phone: 800-421-5913
Sales
Phone: (310) 242-5162
Accounting
Phone: (310) 242-5164
Northern California, Colorado, Utah, Oregon
and Washington
Pacific Cargo Management
Phone 1-800-419-6569
Fax 1-650-589-4566
Florida and Puerto Rico
SkyCargo Marketing
Phone (305) 599-1054
Fax (305) 599-1024
E-mail sales@skycargomarketing.com
Engineering
Email: marketing.services@airnz.co.nz
Airline Training
Email: airlinetraining@airnz.co.nz
Golden Oldies World Sports Festivals
Tel: +64 9 336 2783
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