Sales, Reservations & Enquiries

USA Passenger Reservations & Enquiries

Toll Free (from within USA): 1-800-262-1234

Online Booking Help

Step by Step Guides
Questions and Answers
Toll Free (from within USA): 1-800-262-1234

Feedback

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Complete our Customer Experience Survey
See Customer Support below for other contact options

Baggage Services

Toll Free (from within USA): 1-866-767-2247 press 8

Airpoints™ Enquiries

Questions and Answers
Toll Free (from within USA): 1-800-262-1234

Los Angeles Area Passenger Reservations and Support

Phone: 310-615-1111

Travel Agents only Sales and Support

Toll Free (from within USA): 1-800-262-2468

TTY Relay Callers

See our instructions for further detail on this service

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Customer Support
Airpoints
Business Direct
Cargo
Engineering
Airline Training

Customer Support

Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am - 5pm (NZ time), Monday to Friday

Postal Address:
Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand

Airpoints

Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Toll Free (from within USA): 1-800-262-1234
Email: Airpoints

Business Direct

Toll Free (from within USA): 1-800-242-3038

Cargo

Los Angeles

Air New Zealand Cargo Customer Service & Operations
5625 W Imperial Hwy,
Los Angeles, CA 90045
Phone Export Customer Service (310) 6469891
Phone Import Customer Service (310) 6463067
Fax (310) 5688620

San Francisco

Pacific Cargo Management
Phone: 1(800) 419-6569
Fax: 1 (650) 589-4566

New York

Air New Zealand Cargo
Building 77, JFK International Airport
Jamaica, New York 11430
Phone: (718) 244-1333 or (0800) 400-0153
Fax: (718) 244-1334

Chicago

Air New Zealand Cargo Sales & Customer Service
11409 Irving Park Road
Franklin Park
IL 60131
Phone: (773) 686-9837 or (800) 424-1066
Fax: (773) 686-9865

Atlanta

Air New Zealand Cargo Sales & Customer Services
4500 ASR Rd
Cargo Bidg. B, Suite 217
PO Box 20669
Atlanta, GA 30320
Phone: (404) 305-0506 or (0800) 926-6857
Fax: (404) 305-0906

Hawaii

Premier Trans Aire
Phone: (808) 833-5151
Fax: (808) 833-4899

Texas and Louisiana

Customer Service Bookings & Tracing
Phone: 800-421-5913
Sales
Phone: (310) 242-5162
Accounting
Phone:
(310) 242-5164

Northern California, Colorado, Utah, Oregon

and Washington

Pacific Cargo Management
Phone 1-800-419-6569
Fax 1-650-589-4566

Florida and Puerto Rico

SkyCargo Marketing
Phone (305) 599-1054
Fax (305) 599-1024
E-mail sales@skycargomarketing.com

Engineering

Email: marketing.services@airnz.co.nz

Airline Training

Email: airlinetraining@airnz.co.nz