Phone numbers

We're here to help, 24/7, so please feel free to contact us anytime.

Sales, Reservations & Enquiries

USA Passenger Reservations & Enquiries
Toll Free (from within USA): 1-800-262-1234
Calling from overseas

Booking Help
Toll Free (from within USA): 1-800-262-1234

Feedback
Complete our Customer Experience Survey
See Customer Relations below for other contact options

Baggage Services
Toll Free (from within USA): 1-866-767-2247 press 8

Airpoints™ Enquiries
Toll Free (from within USA): 1-800-262-1234

TTY Relay Callers
See our instructions for further detail on this service

Assistance for customers with disabilities

Online Booking help for customers with disabilities who need assistance with an online booking

Toll Free (from within USA): 1-800-262-1234

Request disability assistance

Please use our online form to submit your feedback here or email us at flightcomment@airnz.co.nz

Accessibility Statement

Customer Relations

Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Feedback

Please use our online form to submit your feedback here

Postal address
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand

Airpoints

Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Toll Free (from within USA): 1-844-530-7765

Cargo

See our international cargo contact page.

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training

Email: airlinetraining@airnz.co.nz