Getting in touch with us 💜

We continue to receive an extremely high number of calls, messages, and emails, which is greatly affecting our response time. Thank you for your continued patience while you wait to connect with us.

On occasion, depending on your query, it may take up to 3 hours to speak with one of our Contact Centre experts.

Our most commonly asked queries are about government-set COVID-19 vaccination, pre-departure, and entry requirements. Our COVID-19 hub is here to help guide you through current travel requirements and will direct you to the relevant Government website for information relating to your destination.

As all vaccination, pre-departure, and entry requirements are set by the Governments of each transit/destination country, there is no need to reach out to us to confirm the information shown online.