seat and seat+bag fares
Permitted prior to departure.
Product upgrades to flexichange or flexirefund: not permitted.
Booking change fee
NZD $50 per person (infants excluded).
Additional fare difference for booking changes
Service fees for making changes
Payable (unless changing online).
No refund (unless where such a refund is payable under applicable law).
(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member.
Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family:" spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law.
Results in cancellation of sector.
Airpoints Dollars™ & Status Points
Eligible for Airpoints Dollars™ unless booked as grabaseat™ greenlight fares or purchased with Airpoints Dollars.
Eligible for Status Points unless booked with Airpoints Dollars.
seat fare: No checked in bags. To add checked in baggage upgrade to a seat+bag fare.
seat+bag includes 1 checked bag 23kg.
seat and seat+bag fares.