As an Elite member you receive an exclusive Elite Short Haul Recognition Upgrade each membership year which can also be gifted to people on your gifting register. These can each be used to move from Economy to Business Class on services between New Zealand and applicable East Coast Australia or Pacific Island routes (this does not include medium haul flights to Perth, Honolulu, and Bali or between Sydney and Rarotonga).

It is easy to use your Elite Short Haul Recognition Upgrade. You can make the request at the time of booking or simply sign into your Air New Zealand account and request your Elite Short Haul Recognition Upgrade via your booking in your My Bookings section. Alternatively, you can call the Air New Zealand Contact Centre.

How are upgrades confirmed?

Please put your request in for your Elite Short Haul Recognition Upgrade at the time of booking or as early as possible. This allows us to fully assess your flight prior to departure and improves your chances of having your upgrade confirmed. You must put it in at least 7 days before your flight so that we can consider it prior to the consideration of OneUp upgrades.

Your upgrade could be confirmed up to 355 days in advance of your flight.

Upgrades are subject to limited upgrade class availability and the availability of unsold seats (some seats are held for commercial sale right up to the point of departure).

What happens if my upgrade isn’t confirmed?

If your Recognition Upgrade isn't confirmed, your upgrade will be refunded back into your Air New Zealand account.

Important points

  • Air New Zealand Upgrades are only available on Air New Zealand operated and ticketed flights.
  • Airpoints™ members will earn Airpoints Dollars™ and Status Points according to the earn rate of the original fare purchased.