Air New Zealand improves offering on longer Tasman and Island services
Air New Zealand General Manager Short Haul Airline Jeremy O'Brien says these changes came out of research done to understand what the airline's customers value on its longer flights.
"From talking with customers we've heard loud and clear there's a need for a consistent Air New Zealand experience, so the changes to our Seats to Suit product have been made to enhance the customer experience.
"The majority of our customers on these services already purchase The Works, with only around 5% of customers buying just a seat fare. Ensuring everyone can enjoy a meal from our delicious new menu gives an overall better onboard experience and streamlines the process for our crew and customers.
"As for Honolulu, moving this service to our Longhaul offering brings it in line with our other North American destinations so customers will now be able to choose between Economy, Premium Economy and Business Premier on these flights."
What's changing?
Perth and Tahiti
- From 20 October, Seat and Seat+bag fares will no longer be available to be booked on flights departing after 30 October.
- Customers will now be able to choose between The Works (Economy), Premium Economy and Business Premier.
- During the transition period, customers who have purchased a Seat or Seat+bag prior to 20 October, will receive a full meal and beverage service and Inflight Entertainment if travelling post 30 October.
- Original ticketed baggage allowance, Airpoints Dollars and Status Points accrual will apply to existing tickets.
Honolulu
- From 30 October, Honolulu flights will move to a full-service offering.
- Customers can choose between Economy, Premium Economy and Business Premier on these flights.
- During the transition period, customers who have purchased a seat, Seat+bag or The Works will automatically receive our full service Economy offering.
- Original ticketed baggage allowance, Airpoints Dollars and Status Points accrual will apply to existing tickets.
For more information, please click here.
Ends
Issued by Air New Zealand Communications.
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About Air New Zealand
Air New Zealand's story started in 1940, first taking to the skies between Auckland and Sydney on a flying boat - a Short S30. Known for its warm Kiwi hospitality, today, the airline has 98 operating aircraft ranging from Boeing 787-9 Dreamliners and Airbus A320s to ATRs and Q300s, offering customers comfort in the latest most efficient jets and turboprops. It's a modern fuel-efficient fleet with an average age of 6.7 years. Air New Zealand's global network of passenger and cargo services centres around New Zealand. Pre-Covid, the airline flew more than 17 million passengers every year, with 3,400 flights per week. Air New Zealand was recently named the World's Safest Airline by the Australian rating service AirlineRatings.com, highlighting the airline's laser-focus on safety. This year, Air New Zealand won Best Corporate Reputation in New Zealand – 8th year in a row.
Air New Zealand has a well-connected domestic business, connecting customers and cargo to 20 different regions around New Zealand. Internationally, the airline has direct flights to major cities across Australia, Asia, the Pacific Islands and the US, and through its strong relationships with alliance partners, offers customers more choice and convenience to connect further afield to hundreds of destinations. Air New Zealand has a particular focus on sustainability and its Sustainability Framework helps guide the airline's efforts in tackling some of New Zealand's and the world's most complex challenges. Airpoints, Air New Zealand's loyalty programme, is seen as the most valuable loyalty programme in New Zealand with 3.5 million members. It allows members to earn Airpoints Dollars™ and Status Points for VIP benefits in the air and on the ground. Air New Zealand aircraft are proudly identified by its distinct tail livery of the Mangōpare, the Māori symbol of the hammerhead shark which represents strength, tenacity, and resilience.
About Star Alliance
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,321 airports in 193 countries.