Frequent Flyer 12-Month Status Extensions

The impact of COVID-19 has been felt by our Members. In March 2020 and again in January 2021 we provided support to our Airpoints™ Elite, Gold and Silver members with two Tier Status Extensions to prevent these Members from downgrading through the tiers.

How will we do this?

We will do this in the same way that we applied the Additional Status Extension in January 2021.

Eligible Elite Members will receive one Elite Banked Year (or if a Member already has one or more Elite Banked Year(s) in their Airpoints account, one additional Elite Banked Year) on 31 January 2022. For more information on your Elite Banked Year.

Eligible Gold and Silver Members will be given an additional year at the tier status they hold on 31 January 2022 which will automatically be applied should they not retain their Gold or Silver tier status.

This Frequent Flyer Status Extension will be redeemed, if required when we assess our Members' accounts at their Requalification Date and all previous tier extensions have been utilised. The Status Extension credited on 31 January 2022 to Gold and Silver Members must be used by 31 March 2024 and if not used by this date, will expire from the Member's account.

Frequent Flyer Benefits

All existing unused Recognition Upgrades, Elite Member Valet Parking eVouchers or Silver member Air New Zealand Lounge eVouchers will retain their original expiry date and Eligible Members will receive a new set of benefits (depending on their tier). As is currently the case, these benefits will be valid for 12 months and electronically credited into the Member's Airpoints account at the start of their next membership year. For hotel and rental car upgrade vouchers, no new vouchers will be issued and any current printed hotel or rental car upgrade vouchers will be honoured for the tier status extension periods instead.

Please note that no new membership packs will be sent out for the Frequent Flyer Status Extensions.

No new Elite or Gold bag tags will be issued. Instead you can continue to use your existing Elite or Gold bag tags when travelling with us.

If a Member already has one or more unused Frequent Flyer Status Extension(s) in their Airpoints account, then the extra Frequent Flyer Status Extension is in addition to that extension(s)

Membership cards

If you hold an active OneSmart™ account, please see below. Members will be required to use their digital Airpoints membership card, which is available in the Air NZ app. This digital card will always display your next  expiry date. You can find this in the App as follows: click on the  Airpoints tab  located at the bottom of the phone screen, and then tap on the digital  Airpoints Travel card.

OneSmart cards

Members who have an active OneSmart account will receive a new card prior to the end of their OneSmart expiry date.

Airpoints partners

All of our New Zealand based Members who wish to swipe their current physical card or scan their digital card at our Airpoints partners are able to continue to do so, even once the physical card has expired. The digital card will be refreshed to display the new card expiry date.

Recognition Upgrades

All unused Recognition Upgrades from the current membership year will retain their original expiry.

Eligible Members will receive new Recognition Upgrades at the start of their new membership year, as is the case today.

Who is eligible for the Frequent Flyer Additional Status Extension?

All Members who have an earned Elite, Gold or Silver tier status as at 31 January 2022 (Eligible Members).

When will I see my Frequent Flyer Additional Status Extension?

For Eligible Elite Members, you will see the addition of an Elite Banked Year in your Airpoints account on 31 January 2022.

For Eligible Gold and Silver Members, we will automatically apply the additional year if you do not retain your tier status when we review your account.

How do I upgrade a tier?

Just as we do today, we will be reviewing our Members' accounts daily to see whether they have earned enough Status Points to move up a tier.

We will send a new card and pack to any Members who upgrade during this period.

What happens when I upgrade a tier?

When a Member upgrades to a higher tier status, their existing tier benefits expire and the Member will receive new benefits for the upgraded tier for a period of 12 months (unless they then move up an additional tier). Any Frequent Flyer Status Extensions which may be held by the Member is not required and is removed from their account.

Status Hold - Parental

Tier Extensions have been added to our Elite and Gold Members accounts to protect these members from downgrading a tier. If a member still has one (or more) Tier Extensions available in their account, they are already protected from downgrading and are therefore not able to apply for Status Hold-Parental until the Tier Extensions have been used or expired from their account.

2021 Relevant Details:

Who is eligible for the Frequent Flyer Additional Status Extension?

All Members who have an earned Elite, Gold or Silver tier status as at 31 January 2021 (Eligible Members).

When will I see my Frequent Flyer Additional Status Extension?

For Eligible Elite Members, on 31 January 2021 you will see the addition of an Elite Banked Year in your Airpoints account.

For Eligible Gold and Silver Members, there is no action required and we will automatically apply the additional year if you do not retain your tier status when we review your account.

How will we apply the Additional Status Extension?

The Frequent Flyer Status Extension will be redeemed, if required, when we measure our Members accounts at their Requalification Date and previous Tier Extensions have been utilised.

The Status Extension credited to our Gold and Silver Members on 31 January 2021 must be used by 31 March 2023 and if not used by this date, will expire from the Members account.

2020 Relevant Details:

Members on Status Hold - Parental

Any members who were approved to receive the Status Hold - Parental prior to 20 March 2020 will be eligible to this 12-month extension at the expiry date of their Parental Hold.

Where will I see this change?

Elite members will start to see this Elite banked year added into their Airpoints account from 20-31 March 2020. There is no action required by Gold and Silver members. We'll take care of the arrangements for you when your membership is up for review.

How will we apply the Status Extension?

For our Gold and Silver members, we are applying a process to provide a year at their current tier status. Some of these members will have already earned enough Status Points with their own activity to keep this status. We will be applying this status extension to their membership accounts as a one time extension, and if this is not required by 31 March 2022 it will expire from the Members account.

OneSmart is an unsecured debt security issued by EML Payment Solutions Limited (8079483) (the "Issuer"). OneSmart is not guaranteed by any person. EML is solely responsible for the repayment of your OneSmart facility. View the Product Disclosure Statement for more detail. Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the OneSmart facility before making any decisions about whether to acquire or continue using the prepaid facility.

Airpoints programme terms and conditions apply.