flexidate fares
Booking changes
Permitted
Booking change fee
No fee
Additional fare difference for booking changes
Prior to day of departure: payable
Day of departure: no fare difference payable if changing to an earlier or later flight on day of travel (same route) subject to availability
Service fees for making changes
Payable (unless changing online)
Booking cancellations
Fully refundable
No refund fee if cancelled prior to departure
No shows
Changes post departure permitted
Refunds following no show subject to NZD $50 refund fee
(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member
Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states "Immediate Family": spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law
Name changes
No
Airpoints Dollars™ & Status Points
Eligible for Airpoints Dollars™ unless booked in N or F class or purchased with Airpoints Dollars
Eligible for Status Points unless booked with Airpoints Dollars
Checked bag
Includes 2 checked bags up to 23kg each
Fare rules
flexidate fares