flexitime fares

Booking changes

Prior to day of departure: permitted

On day of departure: can change to earlier or later flight on same day, same route

Booking change fee

Prior to day of departure: NZD $50 per person (infants excluded)

On day of departure: no fee

Additional fare difference for booking changes

Prior to day of departure: payable

On day of departure: no fare difference payable if changing to an earlier or later flight on day of travel (same route)

Service fees for making changes

Payable (unless changing online)

Booking cancellations

No refund

(Non-refundability/cancellation penalty) waived in case of death of passenger or immediate family member

Note: Full refund of unused tickets in the event of death of the passenger or his/her immediate family member or any person booked to accompany the passenger or the immediate family of any person booked to accompany the passenger. NB immediate family defined by IATA Resolution 012 which states “Immediate Family:” spouse, children (including adopted children), parents, brothers, sisters, grandparents, grandchildren, parents-in-law, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law

No shows

Permitted for changes on the day of travel, however unused tickets will remain non-refundable

Name changes

No

Airpoints™ & Status Points

Eligible for Airpoints™ unless booked in N or F class or purchased with Airpoints Dollars

Eligible for Status Points unless booked with Airpoints Dollars

Checked bag

Includes 1 checked bag 23kg

Fare rules

flexitime fares