New Zealand Domestic Travel
Travel continues to be challenging. If your plans change, you can opt-in for credit for your flights.
Travelling safely during COVID-19
Auckland is now at Alert Level 3 and the rest of New Zealand is at Alert Level 2.
- At Alert Level 3: travelling is highly limited and only essential workers are permitted to travel between regions. Specifically, travel is permitted for the purpose of returning to your usual residence, with no plan to leave, or as part of essential work.
- At Alert Levels 1 and 2: travelling between regions is permitted.
Please check the NZ Govt site for more information about Alert Systems and travel restrictions. Please do not travel if you feel sick or are experiencing COVID-19 symptoms.
Options if your travel is impacted by COVID-19 restrictions:
If you have NZ domestic bookings with flights scheduled to depart between 28 February and 7 March 2021, you can change your date of departure for the same route free of charge for travel through to Sunday 14 March 2021. These changes can be made online, but if there is a fare difference our Customer Services team will get this waived for you.
Here's everything you need to know about domestic travel during the current Alert Levels.
Physical distancing is required at the airport and while boarding at Alert Levels 2 and 3. Where possible we will allocate additional space to support physical distancing on board. We recommend checking-in online or via the Air NZ mobile app before heading to the airport.
All passengers are required to wear a face-covering in the airport and on all Air New Zealand operated flights. Passengers are welcome to wear their own face-covering and we will continue to make masks available. Please check the government website before you travel to make sure your face covering is fit for purpose.
We are taking extra steps to ensure all our aircraft, lounges, and airports are frequently cleaned. We are regularly cleaning our aircraft with antiviral products, approved for use by aircraft manufacturers and by the World Health Organisation. Hand sanitiser is readily available on board all aircraft for customer and crew use. Face masks are also available on board for those who do not have one.
Auckland Domestic and Regional lounges are closed at Alert Level 3.
Capacity at all other New Zealand lounges is limited to 100 people. Physical distancing is required and there will be changes to the self-service buffet in accordance with government regulations.
Auckland Valet is open for customers to pick up cars only at Alert Level 3.
Wellington and Christchurch Valet remain open at Alert Level 2 with physical distancing and extra hygiene measures in place.