Help finding your booking
Bookings made with Air New Zealand
For bookings made online directly with Air New Zealand or through our Contact center, the Booking Reference can be found on your Electronic Ticket Itinerary and Receipt. The Booking Reference will have 6 letters / numbers, ending in the letter H, for example: MFB7EH.
For bookings made through Tandem Travel - Air New Zealand's corporate travel management company - look for the Airline Reference on your Tandem Travel itinerary.
Bookings made with Travel Agents
If your booked with a travel agent or through another website, you may or may not have been given an Air New Zealand booking reference. This could be shown on your itinerary as the Airline Reference, Ticket number or Record Locator.
If you've booked with a Travel Agent, you can do the following online at airnz.com:
Please note: some bookings cannot be retrieved online. If you have any problems retrieving your booking, please contact us on 1-800-262-1234.
Find out more information on how to manage your booking online.