Privacy Summary

Air New Zealand respects the privacy of its customers.

This Privacy Policy explains how we (Air New Zealand Limited and our subsidiary companies) collect and use your personal information.

For the purposes of applicable privacy legislation, the “Data Controller” in respect of your personal information is Air New Zealand Limited.

Personal information is any piece of information that relates to a living individual (natural person) who can be identified, directly or indirectly.

You authorise Air New Zealand Limited and its subsidiaries to collect, use, and disclose your personal information in accordance with this Privacy Policy and also to the extent not prohibited by applicable privacy legislation. We will deal with your sensitive information only in accordance with sections 1.4 and 1.5 below.

This Privacy Policy should be read in conjunction with our Cookie Policy.

We will collect the personal information you provide us and we may also collect personal information online from your computer, mobile or other device. We may collect from and share your personal information with a range of third parties, including the other passengers named in your booking, reservation agents, travel service providers, other airline carriers, medical, safety, aviation and security personnel. We may also disclose your personal information to customs and immigration, governmental and law enforcement agencies. For example, when we are required to do so in accordance with customs, transportation security and civil aviation laws.

If you are an Airpoints Member, or hold any account associated with us, we may also collect from and share your personal information with a range of third parties including our Airpoints Partners and our other third party business partners. We will deal with your personal information for a broad range of purposes including: to facilitate the services you have requested, to better understand your preferences, and to generally conduct and develop our business.

If you choose not to provide us with the personal information that we request then we may not be able to offer our services and products to you.

If we collect personal information from you, it is likely that we will store it in our central data storage facilities in New Zealand and Australia. We may disclose your personal information to third parties in countries worldwide to or through which you are travelling, (including countries located outside the European Economic Area) that do not have comparable laws protecting the privacy of personal information. Such disclosures will be made for the purposes of providing our services to you, operating and developing our business, or for any of the purposes outlined in this Privacy Policy.

You may have rights under privacy legislation to access, delete and correct the personal information we hold about you. If you would like to access or correct your personal information, or if you have any questions or complaints in relation to privacy, please contact us. If we decide to refuse your request for correction of your personal information, we will notify you of our decision in writing, if required by law.