Air New Zealand’s Premium Economy Class has taken top honours overnight at the prestigious 2013 Skytrax World Airline Awards, sweeping the board in all three Premium Economy categories.
The airline took home the awards for ‘Best Premium Economy Class’, ‘Best Premium Economy Class Seat’ and ‘Best Premium Economy Class Onboard Catering’ for its Premium Economy cabin on board its Boeing 777-300 fleet.
The World Airline Awards are the global benchmark of airline excellence. The awards are determined each year by the Skytrax airline passenger satisfaction survey of more than 18 million airline passengers from over 160 countries.
The study covers over 200 airlines and measures passenger satisfaction across more than 40 key performance indicators of airline product and service including onboard seat comfort, food and staff service.
Air New Zealand General Manager Customer Experience Calum Laming collected the awards in Paris overnight and said the accolades reaffirm the airline is delivering a world-class Premium Economy product and travel experience for its customers.
“Air New Zealand’s Premium Economy cabin has proven extremely popular with customers since it was first introduced in 2011. To be recognised in all three categories at these awards is a huge achievement and testament to our staff who work hard to consistently deliver a premium customer experience,” says Mr Laming.
Air New Zealand’s Premium Economy cabin offers customers more space and privacy with the state-of-the-art Spaceseat as well as the enjoyment of New Zealand-inspired food and wine and gate to gate entertainment.
Edward Plaisted, Chief Executive Officer Skytrax said: "We congratulate Air New Zealand on the triple success of their Premium Economy Cabin at this year's World Airline Awards. The airline continues to be a great innovator and particularly so when we look at their Premium Economy product and service. These are clearly factors appreciated by those who matter the most - the customers."
L-R: Captain David Morgan, Air New Zealand Chief Flight Operations and Safety Officer; Kara Longden, Air New Zealand Flight Attendant Premium Service; Calum Laming, Air New Zealand General Manager Customer Experience at the 2013 Skytrax World Airline Awards in Paris
Issued by Air New Zealand Public Affairs ph +64 21 747 320
About Star Alliance
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAM Airlines, TAP Portugal, Turkish Airlines, THAI, United and US Airways. EVA Air has been announced as future member. Overall, the Star Alliance network offers more than 21,900 daily flights to 1,328 airports in 195 countries.