Air New Zealand has been recognised as amongst the best in the world for getting passengers to their destinations on time.
The airline has been named best major airline in the Pacific for on-time performance, by flight and information services website FlightStats. Air New Zealand is also one of four finalists in the global Major International Airlines category.
The awards recognise airlines for delivering on a key element of customer service - the ability to meet passengers’ expectations of arriving at their chosen destination on schedule.
Air New Zealand Chief Operations Officer Bruce Parton says this global recognition is shared by the thousands of staff across New Zealand and around the world who work hard every day to bring all the required elements together to ensure flights get away on time, whether it’s a short hop to regional New Zealand or a long haul flight to Los Angeles and beyond.
“Not only are we the best in the Pacific at getting our customers to where they need to be safely and on time, we do so without compromising the truly world-class customer service we pride ourselves on,” Mr Parton says.
Issued by Air
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, TACA Airlines, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAM Airlines, TAP Portugal, Turkish Airlines, THAI, United and US Airways. EVA Air has been announced as future member. Overall, the Star Alliance network offers more than 21,900 daily flights to 1,329 airports in 194 countries.