With UK and some European airspace currently closed to all carriers as a result of recent volcanic activity, flights to and from these destinations are currently disrupted.
Air New Zealand strongly advises passengers to not commence their travel until UK / Europe airspace is open and are advised to make alternative arrangements.
Should passengers still decide to travel and there are disruptions to their plans, costs incurred will be at their expense.
Passengers may defer their travel to another Air New Zealand flight without penalty. Those who no longer wish to travel can apply for a full refund. Passengers should call 0800 737 000 or talk with their travel agent.
Further updates will be provided as information becomes available.
Flights this evening to London:
NZ2 and NZ39 will depart this evening to Los Angeles and Hong Kong respectively but may terminate at these ports.
Other long haul flights to Asia, North America and Canada are unaffected.
Issued by Air New Zealand Public Affairs ph +64 9 336 2761
NOTE: The content of all Air New Zealand media releases are accurate at the time of issue, as stated at the top of each release. For updates on any changes, please contact Air New Zealand.
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award, Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Blue1, bmi, Brussels Airlines, Continental Airlines, Croatia Airlines, EGYPTAIR, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, South African Airways, Spanair, SWISS, TAP Portugal, Turkish Airlines, THAI, United and US Airways. Aegean Airlines, Air India, and TAM have been announced as future members. Overall, the Star Alliance network offers 19,700 daily flights to 1,077 airports in 175 countries.