With UK airspace currently closed to all carriers as a result of recent volcanic activity, the following Air New Zealand flights are affected:
- Today’s (15 April UK time) NZ1 London to Los Angeles and Auckland and NZ38 London to Hong Kong and Auckland are both cancelled.
- Yesterday’s NZ39 service from Hong Kong to London has diverted to Frankfurt Germany with passengers currently accommodated in hotels.
- Last evening’s London bound services from Auckland (NZ 2 and NZ 39) will be suspended at their transit stops of Los Angeles and Hong Kong respectively pending further updates from UK authorities. Passengers are being accommodated in hotels.
- Last evening’s London bound services from Auckland (NZ 2 and NZ 39) will be cancelled at their transit stops of Los Angeles and Hong Kong respectively. Passengers are being accommodated in hotels.
The National Air Traffic Service has advised that restrictions to UK airspace have now been extended from 0600 (UK time) to 1300 (UK time) Friday 16 April.
This evening’s NZ2 and NZ39 are planned to operate this evening, however Air New Zealand advises passengers that there is a high probability that these services will terminate at Hong Kong and Los Angeles.
Air New Zealand strongly advises passengers planning to travel directly through to the UK on these services should NOT travel this evening.
Customers affected by delay or cancellations can either re-book on another Air New Zealand flight (conditions apply) or claim a refund.
Air New Zealand customers should check the Air New Zealand website for regular updates, call 0800 737 000 or check with their travel agent.
Issued by Air New Zealand Public Affairs ph +64 9 336 2761
NOTE: The content of all Air New Zealand media releases are accurate at the time of issue, as stated at the top of each release. For updates on any changes, please contact Air New Zealand.
Air New Zealand is proud to be a member of Star Alliance. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognised by numerous awards, including the Air Transport World Market Leadership Award, Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Adria Airways, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Blue1, bmi, Brussels Airlines, Continental Airlines, Croatia Airlines, EGYPTAIR, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, South African Airways, Spanair, SWISS, TAP Portugal, Turkish Airlines, THAI, United and US Airways. Aegean Airlines, Air India, and TAM have been announced as future members. Overall, the Star Alliance network offers 19,700 daily flights to 1,077 airports in 175 countries.