Terminal change

London Heathrow: Please note that Air New Zealand now operates out of Terminal 2 at London Heathrow Airport.

Los Angeles: From 3 December 2014 Air New Zealand will operate out of the Tom Bradley International Terminal at Los Angeles International Airport (LAX).

 

Air New Zealand operates from Terminal 2 at Los Angeles International Airport:

The following steps apply to all Air New Zealand passengers connecting at Los Angeles except those remaining on NZ2 or NZ1 to/from London Heathrow.

  • On arrival make your way to the lower level to complete US Customs and Border Protection (CBP) entry procedures, Air New Zealand staff will be on hand to provide directions
  • Collect your bags from the baggage carousel
  • Clear Customs
  • Connecting to another flight and your baggage has been through-checked to your next/final destination?
    • Drop your baggage at the Connecting Baggage Desk, to your right as you leave the arrivals hall
    • Make your way to your connecting airlines terminal, if you have been issued a boarding pass to your next destination you can proceed through security, check the screens for departure gate information. If you haven’t been issued a boarding pass you will need to check-in with your connecting airline before proceeding through security.
  • Connecting to another flight and your baggage has not been through-checked to your next/final destination?
    • With your bags make your way to your connecting airline's terminal, where you will need to check-in with your connecting airline before proceeding through security.
    • Note: connecting to another airline operating from Terminal 2 make your way upstairs (escalators and lifts are available) to the check-in/security processing areas.

Connecting between terminals

You can either catch the complimentary airport shuttle bus or make your own way (see the map below).

To catch the complimentary airport shuttle (route A), exit the terminal and wait beneath the blue sign "LAX Shuttle and Airline Connections". You will find this outside the downstairs arrival level. The shuttle runs every 5 to 10 minutes between all terminals and airlines. It is white, blue and green and has a large letter "A" painted on it. "LAX Shuttle and Airline Connections” buses operating on route A are lift equipped for wheelchair access.

If walking to Terminals 4 - 8, it is quickest to go across the centre rather than around the roadway.

Changes to LAX transit process for customers travelling between Auckland and London Heathrow on NZ1 and NZ2

The transit process in Los Angeles for customers travelling between Auckland and London Heathrow on NZ1 and NZ2 has changed as a result of revised US Transportation Security Administration security requirements.

Customers on these flights continuing on the same aircraft are no longer required to complete immigration processing in the arrivals hall. Instead, if baggage has been through-checked, customers will be separately processed by US Customs and Border Protection into a dedicated transit lounge where they will remain until re-boarding the aircraft.

Access to the Air New Zealand Lounge is only available to Business Premier customers who will need to complete fast tracked immigration processing and will then be processed through security to the Lounge. Other customers normally entitled to Lounge access including Star Alliance Gold members will remain in a premium transit area, however they are not able to gain access to the Air New Zealand Lounge when transiting in Los Angeles between Auckland and London Heathrow on NZ1 & NZ2.

Elite and Gold customers not flying in Business Premier will be able to access a premium transit area only.

Customers are still required to meet all entry requirements including having a current visa or ESTA where applicable.

Air New Zealand is committed to making travel through Los Angeles a seamless experience for its customers. Later this year the airline will relocate its Los Angeles airport operations to the newly refurbished Tom Bradley International Terminal which features 180,000 square feet of retail space and faster boarding and disembarking systems.

Connecting to an Air New Zealand flight

Connecting from a US domestic flight

When connecting from a US domestic flight to an Air New Zealand flight and your baggage has been through checked to your next/final destination you will not need to collect your baggage on arrival in Los Angeles. If you already have a boarding pass proceed through security and make your way to the Air New Zealand departure gate (please check screens for gate number) where our staff will do a document check and issue you with a new boarding pass. If you do not have a boarding pass please check in with Air New Zealand on the departures level in Terminal 2 before proceeding through security.

Connecting from a flight originating in Canada with Air Canada

Your baggage has been through checked to your next / final destination?
When connecting from a flight originating in Canada on Air Canada to an Air New Zealand flight you will complete US Customs and Border Protection (CBP) entry procedures on departure from Canada, if your baggage has been through checked to your next/final destination you will not need to collect your baggage on arrival in Los Angeles and will remain in the departures area(airside). Even if you already have a boarding pass please make your way to the Air New Zealand departure gate (please check screens for gate number) where our staff will do a document check and issue you with a new boarding pass.

Your baggage has not been through checked to your next / final destination?
If your bags are not through checked to your next/final destination you will need to collect your baggage on arrival in Los Angeles and check-in with Air New Zealand on the departures level. You will not need to complete US Customs and Border Protection (CBP) entry procedures in Los Angeles as you will have completed them on departure from Canada. Once you have checked in proceed through security to the departure gate.

Connecting from an international flight

  • Collect your bags from the baggage carousel
  • Clear Customs
  • Connecting to an Air New Zealand flight and your baggage has been through checked to your next/final destination?
    • Drop your baggage at the Connecting Baggage Desk
    • Make your way to Terminal 2, If you already have a boarding pass proceed through security and make your way to the Air New Zealand departure gate (please check screens for gate number) where our staff will do a document check and issue you with a new boarding pass. If you do not have a boarding pass please check-in with Air New Zealand on the departures level in Terminal 2 before proceeding through security.
  • Connecting to an Air New Zealand flight and your baggage has not been through checked to your next/final destination?
    • With your bags make your way to Air New Zealand check-in on the departures level in Terminal 2 before proceeding through security.
    • On arrival you will need to complete US Customs and Border Protection (CBP) entry procedures
  • Note: If connecting from another airline operating from Terminal 2 make your way upstairs (escalators and lifts are available) to the check-in/security processing areas.

 

Los Angeles International Airport

Los Angeles Airport Map.