Air New Zealand operates from Terminal 2 at Los Angeles International Airport:

The following steps apply to all Air New Zealand passengers connecting at Los Angeles except those remaining on NZ2 or NZ1 to/from London Heathrow.

• On arrival make your way to the lower level to complete US Customs and Border Protection (CBP) entry procedures, Air New Zealand staff will be on hand to provide directions
• Collect your bags from the baggage carousel
• Clear Customs
• Connecting to another flight and your baggage has been through-checked to your next/final destination?
  • Drop your baggage at the Connecting Baggage Desk, to your right as you leave the arrivals hall
  • Make your way to your connecting airlines terminal, if you have been issued a boarding pass to your next destination you can proceed through security, check the screens for departure gate information. If you haven’t been issued a boarding pass you will need to check-in with your connecting airline before proceeding through security.
• Connecting to another flight and your baggage has not been through-checked to your next/final destination?
  • With your bags make your way to your connecting airline's terminal, where you will need to check-in with your connecting airline before proceeding through security.
  • Note: connecting to another airline operating from Terminal 2 make your way upstairs (escalators and lifts are available) to the check-in/security processing areas.

Connecting between terminals

You can either catch the complimentary airport shuttle bus or make your own way (see the map below).

To catch the complimentary airport shuttle (route A), exit the terminal and wait beneath the blue sign "LAX Shuttle and Airline Connections". You will find this outside the downstairs arrival level. The shuttle runs every 5 to 10 minutes between all terminals and airlines. It is white, blue and green and has a large letter "A" painted on it. "LAX Shuttle and Airline Connections” buses operating on route A are lift equipped for wheelchair access.

If walking to Terminals 4 - 8, it is quickest to go across the centre rather than around the roadway.

Transiting Los Angeles on NZ2 or NZ 1 to/from London Heathrow

If you are continuing on the same aircraft on NZ2 or NZ1 on the same day you are still required to complete immigration processing however this will be done in a specially arranged transit lounge. You will not be required to collect your baggage or process through security and after immigration processing you will have access to the general terminal area (airside) including restaurants and if eligible the business class lounge until re-boarding the aircraft.

Please note that you are still required to meet all entry requirements including having a current visa or ESTA where applicable.

Connecting to an Air New Zealand flight

Connecting from a US domestic flight

When connecting from a US domestic flight to an Air New Zealand flight and your baggage has been through checked to your next/final destination you will not need to collect your baggage on arrival in Los Angeles. If you already have a boarding pass proceed through security and make your way to the Air New Zealand departure gate (please check screens for gate number) where our staff will do a document check and issue you with a new boarding pass. If you do not have a boarding pass please check in with Air New Zealand on the departures level in Terminal 2 before proceeding through security.

Connecting from a flight originating in Canada with Air Canada

Your baggage has been through checked to your next / final destination?
When connecting from a flight originating in Canada on Air Canada to an Air New Zealand flight you will complete US Customs and Border Protection (CBP) entry procedures on departure from Canada, if your baggage has been through checked to your next/final destination you will not need to collect your baggage on arrival in Los Angeles and will remain in the departures area(airside). Even if you already have a boarding pass please make your way to the Air New Zealand departure gate (please check screens for gate number) where our staff will do a document check and issue you with a new boarding pass.

Your baggage has not been through checked to your next / final destination?
If your bags are not through checked to your next/final destination you will need to collect your baggage on arrival in Los Angeles and check-in with Air New Zealand on the departures level. You will not need to complete US Customs and Border Protection (CBP) entry procedures in Los Angeles as you will have completed them on departure from Canada. Once you have checked in proceed through security to the departure gate.

Connecting from an international flight

• Collect your bags from the baggage carousel
• Clear Customs
• Connecting to an Air New Zealand flight and your baggage has been through checked to your next/final destination?
  • Drop your baggage at the Connecting Baggage Desk
  • Make your way to Terminal 2, If you already have a boarding pass proceed through security and make your way to the Air New Zealand departure gate (please check screens for gate number) where our staff will do a document check and issue you with a new boarding pass. If you do not have a boarding pass please check-in with Air New Zealand on the departures level in Terminal 2 before proceeding through security.
• Connecting to an Air New Zealand flight and your baggage has not been through checked to your next/final destination?
  • With your bags make your way to Air New Zealand check-in on the departures level in Terminal 2 before proceeding through security.
  • On arrival you will need to complete US Customs and Border Protection (CBP) entry procedures
• Note: If connecting from another airline operating from Terminal 2 make your way upstairs (escalators and lifts are available) to the check-in/security processing areas.

 

Los Angeles International Airport