How do I book my flights online with my promo code on Air New Zealand?

On our website you can use our Fare Finder located on the homepage. Select From and To cities by typing the first few letters of your origin and destination or selecting from the drop down list. Select the number of adults and enter your promo code. Click on the search button to be taken to the available flights selection. Once you have selected your flights, your fare and taxes total will show and the discount you receive will also be shown. You can then complete your details and continue through the booking flow to confirmation.

Can I make changes to my bookings?

Yes, applicable fares are changeable and can be done via our support team. Just call 1-800-552-9797 and they will be happy to assist. There will be a flat charge of $50 if the booking incurs a change fee.

If I cancel my ticket, do I get any refund?

If you need to cancel a flight booking, the rules of the fare class booked will apply. Some fares once ticketed are non-refundable and some fares allow flexibility to cancel plans so it all depends on your fare conditions. These rules will appear in the booking flow when you purchase an airfare. To cancel your booking, please contact our support team on 1-800-552-9797 and ensure you have your booking reference available.

What do I do if I need to book a large number of tickets, say for 20+ guests?

We do offer good discounts for group travel. The best thing to do is email us at and we will come back to you within the next working day with a quote.

Are there discounts for children and infants?

Yes, we regularly offer discounts for children (ages 2-11) and infants (0-2), please visit our website.

Can family and friends use our account?

 The discount promo code is provided to you and your registered employees of your company. However, all of our specials are available on our website for your friends and family.

Is there a maximum amount of registered names?

There are no restrictions on the number of registered names that have access to the promo code.

What is our baggage allowance?

For our free allowance in Economy we allow 1 piece with a maximum weight of 50lbs. In Premium Economy we allow 2 pieces with a maximum weight of 50lbs per piece and in Business Premier we allow 3 pieces with a maximum weight of 50lbs per piece.

How do I become a member of Air New Zealand's frequent flyer program?

You can download the application form from within the 'Airpoints' or 'Frequent Flyer' section of our website, Membership is complimentary for travellers based in the UK with your booking on an Air New Zealand flight. You will need to include your original ticket or E-ticket receipt with your application form.

Is there someone I can contact if I have any further questions?

You can email us at to discuss any aspect of Company Advantage.

How do I earn tickets for future bookings?

Based on your completed travel on Air New Zealand, it’s possible for your company to earn tickets too. For example, if you have purchased and flown on ten round-trip Air New Zealand operated flights, you could earn an additional ticket. Taxes and fuel surcharges will be applicable at the time of ticketing.