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Air New Zealand.

Special Assistance

Air New Zealand offers a range of services for customers who require special assistance.

We aim to make your travel as comfortable as possible within the confines of an aircraft. However there are limitations to ensure the safety of all passengers. This information explains the services we are able to provide.

Choose your topic of interest from the drop-down menu below. For further information, please check with your booking agent or Air New Zealand.

Please note that you must be checked-in 60 minutes prior to the departure of your Domestic New Zealand flight, to ensure that we can provide the special assistance requested.

Travelling When Pregnant


Many women fly when pregnant and have no difficulties. We recommend that you discuss your travel plans with your doctor or midwife.


A medical clearance is required if:

  • You have a complicated pregnancy such as twins; or
  • You are travelling beyond the start of 36th week of pregnancy on a flight longer than 4 hours.


A Word of Advice

If you are travelling internationally in the late stages of pregnancy and have stop-overs in your journey, please consider the possibility of early labour occurring during your stop-over. We have seen occasions where this happens and causes considerable distress - and often unexpected expense - for the mother. Our advice is to travel well ahead of the date your baby is due. We also advise that whilst onboard, you drink plenty of water (bottled may run out, so you may also want to bring additional water). Go for plenty of walks where permitted and if at all possible, elevate your legs.