We understand that the carriage of people with disabilities can present unique challenges for both passengers and staff. As a result we will make every effort to provide a consistently safe and dignified travel experience through:
- Training our staff to be competent in assisting passengers with disabilities, including the use of specialised handling equipment.
- Booking services that identify and capture the specific requirements of passengers, so we can ensure they are implemented throughout the customer journey.
- Airport and aircraft environments that facilitate appropriate levels of access.
Choose your topic of interest from the drop-down menu below. For further information, please check with your booking agent or Air New Zealand.
Please note that you must be checked-in 60 minutes prior to the departure of your Domestic New Zealand flight, to ensure that we can provide the special assistance requested.
Special Meals
Air New Zealand offers a wide range of special meals (22 in total) for our customers with religious, ethnic and dietary requirements on Air New Zealand long-haul flights (e.g. to United States, United Kingdom, Asia, Perth, Noumea or Papeete).
For customers travelling on our Tasman or Pacific services (except for services to or from Perth, Noumea and Papeete), dairy-free vegetarian or gluten intolerant meals are the only special meal options available and must be requested at the time of booking.
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