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The following requirements, rights, exclusions and limitations in Article 8 are applicable to our flights and those performed by Our Operators.
8.1 BAGGAGE ALLOWANCES We and Our Operators will carry unchecked baggage according to the following terms: 8.1.1 Carry-on Baggage Allowances For safety and comfort in flight of all passengers, the amount of Unchecked Baggage that you may take into the aircraft cabin (except infants +) is limited to:
(a) Domestic New Zealand travel: 1 bag with a maximum combined dimension (length and width and height) of 115cm on jet services and 105cm on non-jet services, with a maximum weight of 7kg. (b) International except for travel to/from/through the USA: Economy Class - 1 bag with a maximum combined dimension (length and width and height) of 115cm with a maximum weight of 7kg. Business Class - 2 bags with a maximum combined dimension (length and width and height) of 115cm each with a maximum weight of 7kg per piece. (c) Travel to/from/through the USA: All Classes: 1 bag with a maximum combined dimension (length and width and height) of 115cm. Maximum weight of 7 kg. (e) All Classes: In addition to your applicable allowance you may also take on board;
- A small handbag or pocket book.
- An umbrella or walking stick.
- A small camera or pair of binoculars.
- A reasonable amount of reading matter for the flight.
- An overcoat or wrap.
- Infant's food and nappies (diapers) etc for use and consumption in flight.
- Laptop in a slim satchel
The above articles will be carried free, over and above your free Checked Baggage allowance, if kept in your custody.
8.1.2 Security Restrictions Sharp objects or cutting implements (such as knives, box cutters, letter openers, scissors, tools, screwdrivers etc) or club like objects (such as baseball bats, pool cues, golf clubs, ski poles, ice picks, hammers etc) cannot be taken into any aircraft cabin. Screening authorities will remove any such items and they will not be able to return them to customers. The carriage of liquids, aerosols, gels and dangerous articles onboard the aircraft is restricted. Any liquids, aerosols or gels must be in containers of 100ml volume or less and must fit in one re-sealable transparent plastic bag of 1 litre volume (approx 20cm by 20cm). Non-essential liquids should be packed in your checked-in baggage. Further information is available at www.airnewzealand.co.nz.
8.1.3 Checked Baggage Allowances
Passengers are allowed the following free Checked Baggage allowance. Any bag
that weighs in excess of 32kg on international flights and 25kg on domestic
flights will not be accepted for carriage.
(a) Domestic New Zealand travel: 1 bag per person with a maximum combined dimension
(length and width and height) of 158cm and a maximum weight of 25kg.
(b) International except for travel to/from the United States, US Territories,
Canada, Tahiti, and between New Zealand and the UK via North America:
Economy and Premium Economy - 20kg maximum weight. Maximum combined dimension
(i.e. length plus width plus height) is 158cm per piece.
Business Class - 30kg maximum weight. Maximum combined dimension (i.e.
length plus width plus height) is 158cm per piece.
(c) For travel to or from USA, US Territories, Canada, Tahiti, and between
New
Zealand and UK via North America: All classes - 2 pieces of Checked Baggage
per person. Maximum combined dimension (i.e. length plus width plus height) is
158cm per piece. Maximum combined weight for Economy and Premium Economy is 46kg.
Maximum combined weight for Business Class is 64kg.
Infants - under 2 years of age. Infants are permitted the same Checked
Baggage allowance as adult Passengers, including infant's car seat or collapsible
stroller. They are not entitled to any additional allowances linked to the accompanying
Passenger's frequent flyer tier status.
8.1.4 Stowage limitations apply on some of our domestic services and Baggage may at times need to be transported on a different flight to the passenger. 8.1.5 For international travel, a Passenger using a connecting domestic service performed by us or a Related Carrier is entitled to the applicable international Baggage allowance. 8.1.6 In addition to the free Baggage allowance, we will carry at no additional charge in the hold a fully collapsible wheelchair and/or mobility aid for you if you are dependent on either or both. 8.1.7 All Baggage allowances are subject to the occupational health and safety requirements of our staff and aircraft limitations. 8.1.8 Where part of your journey involves travel under the piece system, the piece system will apply to your whole Air New Zealand journey.
8.2 CHECKED BAGGAGE 8.2.1 Upon delivery to us of items you wish to be carried as Checked Baggage we will take custody of them, and issue a Baggage Identification Tag for each piece of your Checked Baggage. 8.2.2 Checked Baggage must have your name or other personal identification affixed to it. 8.2.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you unless applicable law requires you to be present at the airport of arrival for customs clearance.
8.3 EXCESS BAGGAGE Baggage in excess of our stated free Baggage allowance may be carried at our discretion at a fixed rate per kilogram or per piece as appropriate to the Baggage allowance you are travelling on. Excess Baggage charging rates are available from us on request.
8.4 ITEMS UNACCEPTABLE AS BAGGAGE 8.4.1 Dangerous Goods Prohibited
You must not include in your Baggage:
8.4.1.1 items which are likely to endanger the aircraft or persons
or property on board the aircraft, such as those specified in the International
Civil Aviation Organisation (ICAO) Technical Instructions for the Safe
Transport of Dangerous Goods by Air and the International Air Transport Association
(IATA) Dangerous Goods Regulations, and in our regulations. These include,
but are not limited to articles such as the following which must not be
carried in your baggage for safety reasons:
- Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous);
- Corrosive materials (such as alkalis, acids, wet cell batteries, mercury);
- Explosives (Fireworks and articles which are easily ignited);
- Firearms and Ammunition except for hunting, sporting and antique items (refer
8.4.3 and 8.4.4 below) which may only be carried in accordance with our Regulations
or those of Our Operators. The carriage of firearms is governed by country
specific regulations. If you wish to carry firearms you must obtain any relevant
permits from the authorities of the countries you are travelling to. You must
also notify Air New Zealand at least 2 weeks prior to your date of departure
so that we can comply with any relevant formalities and regulations;
- Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols);
- Butane Lighters
- Magnetised materials;
- Oxidising substances;
- Poisonous, toxic, infectious substances;
- Radioactive materials;
- Chemical oxygen generators;
- Security attache cases (if fitted with alarm or pyrotechnic material);
- Other dangerous goods (such as offensive or noxious materials and a wide range of items in IATA Dangerous Goods Regulations).
8.4.1.2 items the carriage of which is prohibited by the applicable laws, regulations or orders of any country to be flown from, to or over;
8.4.1.3 live animals, except as provided in Article 8.10.
8.4.2 Unacceptable Items
We deem the following items unsuitable to be carried in Checked Baggage. You
must not include such items in your Checked Baggage. If you do include such
items in your checked baggage, with or without our knowledge, you do so at
your own risk and we and/or Our Operators shall not be responsible for any
inconvenience costs, expenses, delay, loss or damage you suffer as a consequence
of the items being damaged, delayed or lost.
- Computers and computer equipment;
- items with a special value, such as money, jewellery, precious metals, silverware
- negotiable papers, share certificates, securities or other valuable documents
- cameras, video cameras and related equipment
- electrical and electronic devices
- fragile, delicate or perishable goods
- commercial goods or business documents
- samples, or
- passports and other travel documents.
- items we determine are unsuitable for carriage by reason of their weight, size, shape or character (including items outside the permitted Baggage allowance dimensions specified in Article 8.1)
8.4.3 Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Such firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to the ICAO instructions and IATA regulations specified in Article 8.4.1.1. 8.4.4 Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, but will not be permitted in the cabin of the aircraft.
8.5 RIGHT TO REFUSE CARRIAGE 8.5.1 Subject to Articles 8.4.3 and 8.4.4 we will refuse to carry as Baggage the items described in Article 8.4 and we may refuse further carriage of any such items upon their discovery. 8.5.2 We may refuse to carry as Baggage any item because of its size, shape, weight, fragility, contents or character, or for safety or operational reasons, or the comfort and convenience of other passengers. 8.5.3 We may refuse to accept any Baggage for carriage unless it is properly packed in suitable containers.
8.6 RIGHT OF SEARCH For reasons of safety, health and security, or to check whether your person and/or Baggage contains any item described in Article 8.4.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with Articles 8.4.2 or 8.4.3 we and/or a member of the Aviation Security Service, Customs or other duly authorised officials may search, x-ray, screen or perform some other type of scan of your person and/or Baggage. If you are unwilling to comply with any search request we may refuse to carry you and your Baggage and may deliver your Baggage to government or airport officers. Following check-in, your Baggage may be searched in your absence. In the event an x-ray or other scan causes damage to you or your Baggage, we shall not be liable for such damage unless due to our negligence or other fault.
8.7 EXCESS VALUE DECLARATION AND CHARGE 8.7.1 If we offer an excess valuation facility, you may make a written declaration of value for Checked Baggage: 8.7.1.1 in excess of the liability limits set out in the Montreal Convention (see Article 8.11); or 8.7.1.2 at declared value risk in the Carriage of Goods Act 1979 for domestic carriage. If you make such a written declaration, you may be required to pay an extra charge, at a rate specified by us. These rates are available on request. 8.7.2 We may refuse to accept an excess value declaration on Checked Baggage when a portion of the carriage shown on your ticket is to be provided by a Carrier which does not offer the excess valuation facility.
8.8 UNCHECKED BAGGAGE Objects not suitable for carriage in the cargo hold (such as delicate musical instruments), and which do not meet the requirements in Article 8.8.1 above, will only be accepted for carriage in the cabin if you have given us notice in advance and permission has been granted by us for their carriage in the cabin. You may have to pay an additional charge for this service.
8.9 COLLECTION AND DELIVERY OF CHECKED BAGGAGE 8.9.1 You are required to collect your Checked Baggage as soon as it is made available at the places of destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available for your collection, we may dispose of it without any liability to you. 8.9.2 Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage. 8.9.3 If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
8.10 CARRIAGE OF ANIMALS Animals will be accepted for carriage only on the following conditions:
8.10.1 You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, failing which they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us, which are available on request.
8.10.2 If accepted as Baggage, any animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate. 8.10.3 Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free Baggage allowance, subject to conditions specified by us, which are available on request. 8.10.4 We will not be responsible for injury to or loss, sickness or death of an animal, or in the event that it is refused entry into, or passage through any country, state or territory.
8.11 LIABILITY FOR DELAY, LOSS OR DAMAGE TO BAGGAGE DURING INTERNATIONAL CARRIAGE As our liability to you is limited, it is recommended that you purchase travel insurance to cover delay, loss and damage to baggage. 8.11.1 If we issue a Ticket or check Baggage on the flight of another Carrier other than a Code Share Flight, we do so only as agent for such other Carrier whose conditions of carriage shall apply. Nevertheless, with respect to Checked Baggage the Passenger shall also have a right of action against the first or last Carrier; 8.11.2 We will not be liable for any Damage arising from compliance with any laws or Government regulations, orders or requirements, or from your failure to comply with the same; 8.11.3 Our liability in the case of destruction or loss of or damage or delay to all or any part of your Baggage during International Carriage will be limited to 1,000 SDRs (as defined in Article 15.11) per Passenger unless you prove that the damage resulted from an act or omission on our part, or that of our employees or agents acting within the scope of their employment, done with intent to cause damage or recklessly and with knowledge that damage would probably result. 8.11.4 We will have no liability for destruction, loss of or damage to your Checked Baggage if the damage resulted from the inherent defect, quality or vice of the Checked Baggage. 8.11.5 We will have no liability for destruction or loss of or damage to your Unchecked Baggage unless the damage resulted from our fault or that of our employees or agents. 8.11.6 We will not be liable for any Damage caused by your Baggage. You will be held responsible for any Damage caused by your Baggage to other persons or property, including our property. 8.11.7 We shall have no liability whatsoever for Damage to or loss of articles not permitted to be contained in Checked Baggage under Article 8.4 8.11.8 We shall not be liable for general wear and tear or damage to protruding or moving parts, such as wheels and handles. 8.11.9 In the case of Checked or Unchecked Baggage if there has been contributory negligence on your part we may be exonerated wholly or partly from our liability in accordance with applicable law.
8.12 LIABILITY FOR DELAY, LOSS OR DAMAGE TO BAGGAGE DURING DOMESTIC CARRIAGE 8.12.1 The Carriage of Goods Act 1979 (New Zealand) shall apply to our liability in relation to domestic carriage of Baggage, except as expressly modified by these Conditions.
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