3.1 TICKET REQUIREMENTS

3.1.1 We will provide or procure carriage only for the Passenger named in the Ticket.
3.1.2 A Ticket is not transferable. The person named on the Ticket must not give or sell their Ticket to anyone else to use. If someone else presents your Ticket for travel and we discover that that person is not you, we will refuse to carry that person. However, if we, acting reasonably, do not discover that the Ticket has been transferred and as a result either carry the Ticket holder or give them a refund, we are not obliged to replace your Ticket or give you a refund, and we are discharged from all and any liability to provide you a refund.
3.1.3 The Ticket is and remains at all times our property if issued by us or an Authorised Agent.
3.1.4 Except in the case of an Electronic Ticket, you will not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you will not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us or our Authorised Agent. In the case of an Electronic Ticket, you will not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name. You may need to present the Itinerary/Receipt for check-in, customs, airport security, immigration, and duty free purchases.
3.1.5 In case of loss or mutilation of a Ticket, or part thereof, or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon request of the Passenger, the issuer of the Ticket will replace such Ticket or part thereof by issuing a new Ticket, provided there is evidence at the time that a Ticket valid for the flight(s) in question was duly issued and the Passenger signs an agreement to indemnify the relevant carrier/s for misuse of the Ticket. If this is not the case, the issuer may require the Passenger to pay up to the full applicable fare for a replacement Ticket, subject to refund, if and when the issuer is satisfied that the original Ticket has not been used before the expiry of its validity. The issuer may impose a reasonable administration charge for this service.

3.2 PERIOD OF VALIDITY
3.2.1 Except as otherwise provided in the Ticket, these Conditions, or applicable Tariffs, a Ticket is valid for one year from the date of commencement of travel or if no portion of the Ticket is used, for one year from the date of its issue.
3.2.2 If you are prevented from travelling within the period of validity of your Ticket because at the time you request reservations we are unable to confirm a reservation, the validity of your Ticket will be extended, or you may be entitled to a refund in accordance with Article 10.
3.2.3 If after having commenced your journey, you are prevented from travelling within the period of validity of the Ticket by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit to travel as confirmed by a medical certificate, or until our first flight after such date, from the point where the journey is resumed, on which space is available in the class of service for which the fare has been paid. When the Flight Coupons remaining in the Ticket, or in the case of an Electronic Ticket, the Electronic Coupons, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the date shown on such certificate. In such circumstances, we will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you.
3.2.4 In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a Passenger who has commenced travel, the validity of the Passenger's Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death.

3.3 COUPON SEQUENCE AND USE
3.3.1 The Ticket will not be honoured and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket.
3.3.2 The Ticket may not be valid and we may not honour the Ticket if the first Flight Coupon, or in the case of an Electronic Ticket, an Electronic Coupon has not been used and the passenger commences his or her journey at any Stopover or Agreed Stopping Place.
3.3.3 Each Coupon will be accepted for carriage in the class of service specified therein on the date and flight for which space has been reserved. When Coupons are issued without a reservation being specified, space may be reserved, subject to the conditions of the relevant fare and the availability of space on the flight requested.

3.4 NAME AND ADDRESS
Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the "carrier" box in the Ticket, or in the case of an Electronic Ticket, as indicated for the first flight segment in the Itinerary Receipt.

Back to Conditions of Carriage